Parts Front Counter Advisor

4 months ago

Sherwood Park, Canada AutoCanada Inc. Full time

**Parts Front Counter Advisor**
**Sherwood Park Volkswagen**
**Sherwood Park, AB**

We are looking for a **Parts Front Counter Advisor** to join our growing team We are looking for someone who is passionate about delivering exceptional customer service to our valued clients who choose to order parts and service their vehicles at our dealership. Your love of the automotive industry, dealing with the public in a professional manner, and your commitment to delivering the highest level of customer service will ensure your ultimate success.

**What We Offer**
- Competitive wages
- Health and Dental benefits
- Premier dealership setting
- A positive vibrant team environment
- An opportunity to be part of an exciting, growing business

**Your Key Responsibilities**
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
- Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
- Answers phone calls, providing price quotes and other information
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
- Provides high level of service to internal and external customers
- Pulls and fills orders from stock
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary
- Notifies the service advisor and the customer when special ordered parts have been received
- Notifies the body shop when all parts have arrived and when they will be delivered
- Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number
- Follows up on back-ordered parts
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
- Replenishes assigned inventory daily
- Assists outside sales representatives with their orders
- Makes sure all internal requests for parts are billed on service repair order
- Receives payment from retail customers or obtains credit authorization
- Ensures that all charge sales are signed by the customer
- Ensures that all customers receive their copy of the invoice
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified
- Issues and tracks requested shop tools to technicians
- Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts
- Sets up orders for daily shipment, delivery, or pick-up
- Solicits assigned accounts by phone
- Keeps front and rear counter areas clean and uncluttered
- Cleans computer terminals and printers daily
- Participates in all training programs that are made available
- Keeps current on new products and product updates
- Participates with the parts manager in maintaining a lost sales tracking program
- Maintains professional appearance

**Your Capabilities and Credentials**
- 3-5 years parts counter, technician or equivalent experience (FCA experience preferred)
- Completion of a related post-secondary program and or training courses is considered an asset
- Experience with CDK, MPI Edge and Star Parts is considered an asset
- A detailed understanding of Parts and Service operations and inventory management
- A well-defined sense of diplomacy, including negotiation and conflict resolution skills
- Strong organizational and time management skills
- A person of professionalism and high integrity who is trusted by others and consistently honours their commitments
- Detail oriented, self-motivated and resourceful
- High-level skills in Word, Excel and MS Office etc
- Ability to meet physical demands such as heavy lifting, standing for long periods of time
- Must possess a valid drivers license and have a safe driving history

We thank all applicants for their interest; however only those selected for an interview will be contacted. At AutoCanada, we are dedicated to fostering diversity and inclusivity. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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