Install Administrator

4 months ago

Calgary, Canada TRAIL APPLIANCES LTD Full time

**Why Trail?**

**The Perks**

Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including:

- Health & dental benefits
- Personal care days
- Statutory holidays off
- Employee & family assistance program
- Employee discounts

**The Role**

Reporting to the Service Business Manager, the Install Administrator is responsible for optimizing the day-to-day administration of our service and installation departments' scheduling systems. This role aims to maximize efficiency, accuracy, and technician availability to provide top-notch service to our valued customers. The Install Administrator will meticulously examine work orders, verify customer information, and coordinate with field staff and various departments to ensure seamless operations and a positive customer experience.

**What you will be doing**

**1. Work Order Management and Documentation Oversight**
- Examine incoming work orders to confirm accuracy and completeness.
- Cross-reference work orders with relevant data and documentation to validate legitimacy.
- Monitor ongoing work orders for accuracy and completeness and take corrective actions as needed.
- Collaborate with relevant teams to reassign work orders requiring attention or corrections.
- Conduct in-depth investigations into missing documentation associated with work orders.
- Collaborate with relevant departments or individuals to gather required information.

**2. Call Booking and Information Verification**
- Efficiently book installation and service calls to meet customer expectations.
- Verify the accuracy and completeness of customer information in the computer system.
- Regularly update customer records to reflect changes or additional information.
- Adhere to strict data protection protocols to safeguard customer information.
- Collaborate with the technician team to align customer call bookings with their availability.
- Address customer concerns or issues promptly and professionally.

**3. Field Staff Support and Interdepartmental Coordination**
- Act as a central point of contact for field staff, providing timely assistance and solutions.
- Offer guidance on procedural matters, technical issues, and operational queries.
- Ensure accuracy of contractor invoices and trail purchase orders (POs).
- Coordinate with a team of professionals, including installers and service technicians.
- Collaborate with other departments to facilitate smooth interdepartmental communication.
- Provide operational insights and resources to enhance organizational efficiency.
- Maintain open lines of communication with all stakeholders.

**To be successful in this role, you ideally have**
- Strong customer service and communication skills.
- Ability to handle multiple tasks and priorities simultaneously.
- Strong organizational abilities.
- Capacity to work collaboratively with team members and other departments.
- Advanced computer skills.
- Exceptional telephone etiquette.

Our story began in 1974, when the Broderick family rented out appliances at their bottle depot on Macleod Trail in Calgary. From those humble beginnings, Trail Appliances has grown to become one of the leading independent appliance retailers in Western Canada. We continue to stand by our guiding principles of unparalleled customer service, competitive pricing, and expert advice.

Having built our reputation on strong family values and creating a collaborative work culture that values respect, integrity, diversity, passion, and laughter, we’re proud to be family-owned and operated today. This and our extensive benefits, safety program and community involvement are what sets us apart from our competitors. We are proud to be recognized as an industry leader today

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