Customer Service Representative/ Billing Clerk
2 days ago
ReadyMode is an enterprise-grade, cloud-based, all-in-one sales engagement platform for high-volume teams. We intelligently connect sales reps with more leads in less time, maximizing productivity.
We are on a mission to “transform the way businesses communicate with their customers.” At ReadyMode, we live and breathe our Core Values, the 4 E’s - Empathy, Empowerment, Engagement and Excellence. We embody these at all times, whether that relates to our clients or teammates. ReadyMode is the place to be if you like to win and value a collaborative environment that will foster your growth.
**Customer Service Representative/ Billing Clerk - Remote**
What You'll Do
- Respond to billing inquiries primarily via phone
- Handling a high volume of inbound calls
- Manage payments and credits, billing questions, and update account information with attention to detail and accuracy
- Aiding in reports
- Usage spot checks
- Flagging as risk accounts
- Data entry
- Taking payments and updating card info
- Managing activation, and deactivation of clients
- Providing backup support
Required Skills and Experience
- 5 years of demonstrated success in a customer service role with a preference for a call centre environment
- Ability to manage multiple tasks and prioritize workflows
- Excellent communication and writing skills
- Working both independently but also in an autonomous team environment
- Professional business manner
The Perks and Benefits
- Remote role
- Group RRSP matching
- Annual education and training grant
- Annual remote work equipment, supplies or wellness budget
- Virtual team building events
- Recognition and rewards
- A full benefits package
- The tools you need to get the job done well
Thank you for your interest in ReadyMode.
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