Supervisor

2 days ago


Kingston, Canada Tim Hortons | JCH Coffee Full time

The Shift Supervisor is an entry-level management position responsible for day-to-day supervision of all team members. This position provides an opportunity for first time managers to gain managerial skills including time management & prioritization, floor leadership, exceptional guest service and complaint resolution.

**Responsibilities**:

- Day-to-day supervision of all Team Members on the floor
- Organizing each shift using proper positioning to best take advantage of team members strengths
- Setting shift goals and objectives that align with the priorities of the business
- Managing the flow of service throughout the shift
- Maintaining focus on hospitality, speed of service and order accuracy
- Ensuring all daily tasks and other assigned duties are completed
- Leading by example to ensure all team members work in a safe and productive manner
- Coaching and developing team members
- Completing daily logs
- Ensuring compliance with Health & Safety legislation
- Resolving customer complaints effectively to maintain the highest level of guest satisfaction

What’s In It For You
- Opportunity for health coverage after 90 days
- Uniforms provided
- Being part of an amazing team
- Flexible schedules
- Community involvement
- Kingston Transit Transpass discount program
- Team Tim Hortons Scholarship Program
- Footwear discount program

Availability:

- Must be flexible as your work schedule may vary week-to-week based on business needs, while fostering a fair work/life balance. Monthly schedules may require some afternoon and weekend shifts.

**REQUIREMENTS**:

- Must have access to reliable transportation to and from work, including transportation to locations with no public transportation
- Tim Hortons (or other quick service restaurant) experience is a strong asset
- First Aid / Food Safety / WHMIS training is an asset
- Strong communication skills
- Exceptional customer service
- Strong leadership skills with the ability to motivate a team under pressure
- Positive role model that is able to create an efficient, fun and exciting work environment
- Creative problem solving
- Reliable and results oriented

**_


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