Customer Experience Associate
2 months ago
406675BR
Retail Banking - Customer Service
Montreal, QC
April 19, 2023
Company Overview
Department Overview
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.
We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.
Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.
**Job Description**:
In this role, you will:
- Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
**Requirements**:
- High School Diploma with over 1 year of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Additional Information
This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.
Hours
1
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
-
Junior AI Developer
9 hours ago
Canada Customer Experience Platform Full timeCompany DescriptionIC Customer Experience Platform is a platform created by Insightrix Research. The key features are survey builder, customer database, discussion/chat features, and reporting. All applicants must be Canadian residents. Role DescriptionThis is a full-time remote role for a Senior AI Developer at IC Customer Experience Platform. As a Senior...
-
Junior AI Developer
20 hours ago
Canada Customer Experience Platform Full timeCompany DescriptionIC Customer Experience Platform is a platform created by Insightrix Research. The key features are survey builder, customer database, discussion/chat features, and reporting. All applicants must be Canadian residents. Role DescriptionThis is a full-time remote role for a Senior AI Developer at IC Customer Experience Platform. As a Senior...
-
Junior AI Developer
12 hours ago
Canada Customer Experience Platform Full timeCompany Description IC Customer Experience Platform is a platform created by Insightrix Research. The key features are survey builder, customer database, discussion/chat features, and reporting. All applicants must be Canadian residents. Role Description This is a full-time remote role for a Senior AI Developer at IC Customer Experience Platform. As a...
-
Junior AI Developer
1 day ago
Canada Customer Experience Platform Full timeCompany DescriptionIC Customer Experience Platform is a platform created by Insightrix Research. The key features are survey builder, customer database, discussion/chat features, and reporting. All applicants must be Canadian residents. Role DescriptionThis is a full-time remote role for a Senior AI Developer at IC Customer Experience Platform. As a Senior...
-
Junior AI Developer
20 hours ago
Canada Customer Experience Platform Full timeCompany DescriptionIC Customer Experience Platform is a platform created by Insightrix Research. The key features are survey builder, customer database, discussion/chat features, and reporting. All applicants must be Canadian residents. Role DescriptionThis is a full-time remote role for a Senior AI Developer at IC Customer Experience Platform. As a Senior...
-
Cashier / Customer Experience Associate
1 week ago
Canada Walmart Canada Full timeWhat you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...
-
Cashier / Customer Experience Associate
3 weeks ago
Canada Walmart Canada Full timeWhat you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...
-
Customer Experience Associate
3 days ago
Canada TD Bank Full time**Customer Experience Associate**: - 423475BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 6930 Rue St Hubert **Employment Type** - Regular **City** - Montreal **Time Type** - Full Time **Province/State** - Quebec **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...
-
Customer Experience Associate
2 months ago
Canada TD Bank Full time407891BR Retail Banking - Customer Service Montreal, QC May 1, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...
-
Customer Experience Associate
1 month ago
Canada TD Bank Full time408224BR Retail Banking - Customer Service Montreal, QC May 3, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...
-
Customer Experience Associate
1 month ago
Canada TD Bank Full time412962BR Retail Banking - Customer Service Montreal, QC June 29, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...
-
Customer Experience Associate
7 days ago
Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Customer Support Associate
3 weeks ago
Canada Abstract Management Group Full timeThe consumer comes first within the hospitality industry and that is no exception at Abstract Management Group. Our Customer Support Associates help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support Associate, you will be a part of creating and...
-
Lead Customer Experience Associate
1 month ago
Canada TD Bank Full time401164BR Retail Banking - Customer Service Montreal, QC February 27, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...
-
Business Development Associate
2 months ago
Canada Conquer Experience Inc. Full timeWe make education into an experience! We have a real passion for designing engaging education technology that brings learning to life. Our team has a strong gaming background combined with expertise in Virtual Reality, simulation and UX. We bring these skills together to create a state of the art solution for healthcare training and assessment. If you have...
-
Customer Experience Manager
2 weeks ago
Canada Laura Canada Full timeDescription de l'entreprise Laura Canada est une entreprise familiale iconique et innovatrice qui exploite Laura et Melanie Lyne, deux grandes bannières de vêtements pour femmes. Établie à Laval, au Québec, Laura Canada conçoit, produit, commercialise et distribue des vêtements de qualité partout au Canada. Nous sommes fiers d’employer plus de 2...
-
Associate, Implementation Experience
2 weeks ago
Canada Humi Full timeWe’re growing! Do you love working with numbers or is payroll the name of your game but now you are looking for something that will really challenge your strategic and analytical thinking? We are looking for an Associate, Implementation Experience to join our fun loving Client Experience team who wants to flex their customer service and strategic thinking...
-
OMNI Customer Fulfillment Associate
1 month ago
Canada Walmart Canada Corp Full timePosition Summary... Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...
-
Bilingual Customer Experience Representative
2 weeks ago
Canada Cannabis NB website Full time €21Bilingual Customer Experience Representative (Occasional) - Edmundston Customer Experience Representative (Occasional) - Edmundston Customer Experience Representative (Occasional) CANNABIS NB is New Brunswick’s retailer for the responsible delivery of cannabis products to customers in the province. Our goal is to deliver a world class customer...
-
Bilingual Customer Experience Representative
2 weeks ago
Canada Cannabis NB website Full time €21Bilingual Customer Experience Representative (Occasional) - Campbellton Customer Experience Representative (Occasional) - Campbellton Customer Experience Representative (Occasional) CANNABIS NB is New Brunswick’s retailer for the responsible delivery of cannabis products to customers in the province. Our goal is to deliver a world class customer...
