Customser Service Representative

3 weeks ago


Newmarket, Canada Acushnet Canada Inc. Full time

Acushnet Canada Inc., home to the leading brands in golf - Titleist and FootJoy - has an exciting full-time opportunity for a Bilingual Customer Service Representative (French and English).

**Job Summary**:
Responsible for front line communication with our customers and consumers regarding all product, program and availability information. Assist Customer Service Manager with various departmental projects.

**Duties and Responsibilities**:

- Assist customers and sales representatives by entering/editing orders and advising on sales programs.
- Answer customer/consumer inquiries about product and availability.
- Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
- Analyze current processes/procedures and identify/implement ways to improve.
- Assist in training and development of new members of the Customer Service team.
- Attend meetings with Customer Service Manager and Supervisor to discuss departmental initiatives and activities.
- Assist with the monitoring of phone coverage.

**Qualifications**:

- Must be fully bilingual in French and English.
- College Diploma in a related field, or equivalent experience.
- Minimum one year of Customer Service experience.
- SAP experience is preferred.
- Excellent interpersonal and communication skills.
- Proficient with a PC; Microsoft Office experience an asset.
- Must be able to sit for long periods and use a telephone.
- Golf industry knowledge and experience an asset.

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (required)

**Language**:

- Fluent French (required)
- Fluent English (required)

Work Location: In person

Application deadline: 2024-11-21



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