Customser Service Representative
3 weeks ago
Acushnet Canada Inc., home to the leading brands in golf - Titleist and FootJoy - has an exciting full-time opportunity for a Bilingual Customer Service Representative (French and English).
**Job Summary**:
Responsible for front line communication with our customers and consumers regarding all product, program and availability information. Assist Customer Service Manager with various departmental projects.
**Duties and Responsibilities**:
- Assist customers and sales representatives by entering/editing orders and advising on sales programs.
- Answer customer/consumer inquiries about product and availability.
- Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
- Analyze current processes/procedures and identify/implement ways to improve.
- Assist in training and development of new members of the Customer Service team.
- Attend meetings with Customer Service Manager and Supervisor to discuss departmental initiatives and activities.
- Assist with the monitoring of phone coverage.
**Qualifications**:
- Must be fully bilingual in French and English.
- College Diploma in a related field, or equivalent experience.
- Minimum one year of Customer Service experience.
- SAP experience is preferred.
- Excellent interpersonal and communication skills.
- Proficient with a PC; Microsoft Office experience an asset.
- Must be able to sit for long periods and use a telephone.
- Golf industry knowledge and experience an asset.
**Job Types**: Full-time, Permanent
Pay: $45,000.00-$50,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 2 years (required)
**Language**:
- Fluent French (required)
- Fluent English (required)
Work Location: In person
Application deadline: 2024-11-21
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