Veterinary Receptionist

**General Responsibilities**
Responsibilities include scheduling appointments, answering the telephone, setting up new clients and patients, preparation and maintenance of medical records, handling medication requests, over the counter sales, client correspondence, financial transactions, front office, exam room, and reception area maintenance.

**Client Care Relations**
Mahalo Veterinary Hospital has been ranked one of the top 2 hospitals in Nanaimo, BC. Our Client Care Specialists impact our clients in ways that other positions within the hospital do not. They are the first impression a current or potential client sees or hears, and that comes with certain obligations. At all times, they must maintain a warm, yet professional appearance and demeanor. To meet our client's expectations they need to be proficient in all the hospital's protocols, and able to answer any questions a client may have as well as provide a liaison between client and veterinarian. Each client is unique and has the ability, and the right, to set the standard of care that they wish to have for their pets. Whatever a client needs, we provide to the best of our abilities and the ability to anticipate needs is paramount. We expect our Client Care Specialists to treat our clients and their pets the way that they would like to be treated.

**Skills**

**Education & Experience**
A working knowledge of vaccinations, basic lab tests, common diseases, routine elective procedures, pet behaviour, specialty diets, flea and tick medications, and other typical over the counter veterinary products. Demonstrated ability to effectively triage cases. Preferably a minimum of 2 years experience in a veterinary hospital setting. Experience or interest in working as a veterinary assistant is considered an assett.

**Essential Duties and Responsibilities**
- Provide top-notch customer service
- Being attentive to client and pet needs
- Able to identify a client's emotional state and work with them compassionately
- Work patiently with distressed, frustrated or disgruntled clients
- Monitor client flow from check-in to discharge and update clients regularly
- Monitor schedule and internal flow and make adjustments as required
- Provide client education
- Review billing and discharge instructions with clients
- Schedule and manage appointment bookings including surgical procedures
- Making reminder calls, post appointment/procedure call backs
- Assist in cleaning the hospital including the reception area, waiting area, exam rooms, and kitchen
- Process payment transactions including refunds
- Daily cash out procedures
- Assist in the management of debt collection
- Relay appropriate information to/from clients to technical team, doctors, and management

This job description does not necessarily cover every task or duty that might be assigned and other responsibilities may be assigned as needed.

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$22.50 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Relocation assistance
- Store discount
- Tuition reimbursement
- Vision care

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: In person