Professional Assistant Branch Manager Wealth

1 month ago

Toronto, Canada TD Bank Full time

416662BR

Wealth Management

Toronto, ON

August 13, 2023

Hours

37.5

Workplace Model

Onsite

Pay Details

Department Overview

This role is responsible for providing sales leadership, talent recruitment, effective partner relationships and the consistent delivery of a legendary client experience. Primary Businesses: Private Investment Advice, Private Investment Counsel

Job Details

**CUSTOMER**:

- Plan, communicate and execute on sales and business development activities to achieve branch business objectives
- Ensure necessary due diligence (i.e. accuracy of information) to support the accuracy of all client activities, i.e., Know Your Client, etc.
- Ensure client needs are fully assessed and that referrals to other areas of TD Wealth are made smoothly and effectively
- Assist in the negotiation and resolution of significant client issues
- Actively participate in branch meetings, facilitate presentations/training session and arrange for guest speakers as required
- Actively promote the TD Private Wealth Management image and brand within the community through participation and leadership in business groups, and related activities

**SHAREHOLDER**:

- Contribute to the development and implementation of sales strategies to achieve business objectives and sales goals
- Actively demonstrate a leadership role in the Client Experience Program through monitoring and contributing to the branch success in achieving branch LEI targets
- Plan and execute business development activities, review and communicate results, and adjust tactics accordingly
- Coach and develop employees to proactively identify client product and services needs and to deliver on the business sales, advice strategies and individual goals
- Ensure necessary due diligence to support the accuracy of all client transactions / activities
- Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
- Lead relationships with business lines / corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
- Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
- Ensure employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Condut

Job Requirements

**EMPLOYEE TEAM**:

- Contribute to the management of the overall team providing both leadership and guidance
- Set targets and objectives for the team, and deliver results
- Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
- Co-lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
- Contribute to the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
- Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
- Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
- Contribute to the recruiting process and ensure a highly diverse, qualified workforce to achieve business objectives
- Establish and foster a cohesive team; promote a fair and inclusive environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
- Act as a brand ambassador for the business area/function and the bank, both internally and/or externally

**BREADTH & DEPTH**
- Oversee a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity
- Work focus time horizon is generally medium to long term with moderate to high focus on strategic planning
- Requires expert process management knowledge and the risk profile for team processes supported
- Lead teams with multiple points of internal and external contact (may include direct contact with Clients)
- May manage over a diverse geographic jurisdiction
- Oversee management of team requiring workforce to decision on acceptable level of risk
- Moderate to High risk potential (loss/reputational) for functional area
- Act as second-highest point of team escalation for resolution and provides direction to resolve issues or escalate
- Involves regular contact with cross-functional teams across TDBG or external contacts and/or clients
- Generally reports to a PWM Branch Manager

Additional Information

**EXPERIENCE & EDUCATION**:

- Undergraduate

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