Automotive Service Advisor

4 months ago

Milton, Canada Gorrud's Auto Full time

**Introduction**

Gorrud's Auto is looking for an enthusiastic automotive Service Advisor to join our growing service team. This is an opportunity to work for a growing store, in a growing community, with the biggest automotive dealer group in Milton (and surrounding area) We are willing to train those without automotive experience. This is a Monday-Friday opportunity (which is rare in the automotive retail service business).

**Company**

Based in Milton, ON, Gorrud's Auto is the founding member of a well-respected automotive group that includes three dealerships in Milton. In its over 60 years of being in the automotive business, our group believes in making its customers feel welcome and comfortable, and are passionate about providing a 'wow' experience.

**What We Offer**:

- Group Benefits Program
- Competitive compensation package
- Ongoing training initiatives
- Positive team atmosphere
- Opportunity for growth within our organization

With over 160 talented employees working in our dealership group, Gorrud's Auto is committed to hiring and retaining the very best. Start your career with us today

**Position Overview**

Join the front-end Service Advisor Team in acting as the primary contact for our service customers you will be expected to create the impression of the Gorrud's brand, promoting and ensuring a high level of customer satisfaction. You will helping us create a 'wow' factor with our service clients by promptly and warmly greeting customers, enhancing the sale of labor and parts and advising and providing recommendations and estimates for the diagnosis of vehicle problem(s).

**Skill Requirements**
- Excellent communication and interpersonal skills and a desire to ensure 100% customer satisfaction
- Excellent organizational skills - being able to monitor open repair orders and current status of vehicles while in for repair, keeping customers informed at all times
- Excellent follow-up skills
- Good presentation skills, able to explain the features, benefits and advantages of recommended services and required repairs to customers while their vehicles are in for servicing
- A team player with a positive attitude
- Working knowledge of the PBS operating system would be an asset (but willing to train)

**Requirements**:

- Minimum one (1) year of sales/customer service experience preferred
- A valid ON driver's licence and clean driver’s abstract are required for this role

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