Order Specialist

6 months ago

Brampton, Canada Weston Wood Solutions Full time

**About Us**

Weston Wood Solutions is a global distributor and manufacturer of millwork products. Simply put, we deliver value by getting our customers the products they need, when they need them. Our deep industry expertise and exceptional customer service is what sets us apart, and what we believe is the key to our success. We’re consistently recognized as one of Canada’s fast-growing and 50 Best Managed companies, though we’re always thinking of new ideas and ways to improve.

We are one team - we pride ourselves on our exceptional work ethic, can-do attitude and innate desire to learn. If this sounds like you, then Weston Wood Solutions offers an environment for you to shine and grow your career.

**The Role**:Order Specialist**

Reporting to the Manager, Sourcing and Supply (Asia) based on our current structure, the Order Specialist plays an important part in our Company growth by collaborating closely with the Sales and Sales Support teams to ensure customer excellence is maintained throughout their experience with us. Working in an organized manner, and with a high degree of efficiency in a rapidly evolving environment, is critical to meeting customer/sales deadlines. You are flexible and adaptable and thrive in a fast-paced environment, and understand that the role requires providing customer support/ service for our clients in different time zones globally. Success in this role will require very strong attention to detail, excellent problem solving skills, capability to multi-task while meeting tight deadlines, possessing a great team spirit through effective collaboration, and competence in handling a large volume of work effectively. Your diligence, commitment, optimism and persistence gets the job done.
- Maintain and monitor PO tracker form to track ordering status and process relevant paperwork
- Complete PO order entry process - entering PO in system
- Interaction with Sales and Sales support team for PO processing, container configuration and order tracking status
- Review Sales and Purchase Order information to detect errors and make correction
- Create supplier quality form and release Purchase Orders to suppliers
- Develop a strong knowledge base of company products and sku’s
- Liaise with Logistics for best routing, delivery schedules and ocean rates for costing or quoting purposes.
- Maintain existing product and logistic database
- Collaborate and confirm appropriate mill and delivery date for new orders
- Work closely with Sourcing and China Quality Control team to ensure optimal product quality and on-time deliveries
- Develop and maintain strong relationships with both existing and potential suppliers, evaluating their performance and ensuring compliance with OEM customer standards.
- Assess new sales opportunities’ requirements and develop effective fulfillment strategies, considering production constraints, quality control, and timeline management
- Ensure suppliers conform to applicable industry and government regulations for materials, packaging, and documentation.
- Understand engineering product drawings
- Update and manage the internal costing model and prepare detailed costing sheets and quotations for the sales team
- Handle customer service inquiries, clarifying requirements, and providing necessary information
- Organize, plan, and prioritize appropriately to accomplish work and balance workload
- Exercise flexibility to communicate with colleagues and/or customers across time zones
- Complete any assigned work (projects, process improvement initiatives etc.)
- Provide back up support in team as necessary
- Identify opportunities for workflow improvement and control, and assist in implementing changes
- Train new purchasing specialists, fostering a collaborative and efficient purchasing department

**What do you need to succeed?**

**Must-Have**
- Completion of relevant post-secondary education with a focus on supply chain, procurement, engineering, business or related discipline
- Highly effective communication skills (oral and business writing ), with fluency in English
- Fluency in Vietnamese to support business communication with our Vietnamese mills/ suppliers/ customers
- Between 2 to 5 years of experience in a similar role
- Excellent organizational skills with ability to multi-task and work well under pressure to get things done, and in a dynamic work environment
- Excellent analytical skills with an ability to provide meaningful insights from data
- High attention to detail and accuracy
- Well-developed mathematical and problem solving skills
- Excellent interpersonal skills and ability to establish rapport with customers and colleagues
- Results-driven, goal-oriented mindset, with a drive to succeed
- Excellent proficiency in MS Office and Office 365, including advanced Excel skills

**Nice-to-Have**
- Multi-Language capability is an asset in any of the following languages: Mandarin or another Asian language, Portuguese, French, Spanish
- Relevant ind

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