Collections Coordinator

Position: Collections Coordinator

Closing:Posting will remain opened until filled

Term: Full Time (35 hours per week)

Salary Range: $45,400- $53,360

Our Vision is “to lead the design, development, and delivery of sustainable and culturally appropriate housing that promotes excellence in the Indigenous community and organizational infrastructures.”

We are currently seeking a Collections Coordinator for any of our offices located in Sault Ste. Marie, Sudbury, North Bay, Hamilton, Timmins, Peterborough, Dryden, Toronto or Ottawa.

**PLEASE APPLY ON OUR CAREERS PAGE**:
**In meeting the objectives and vision of the organization, preference will be given to qualified individuals of First Nation, Métis, or Inuit ancestry, and are asked to self-identify on their cover letter**.

**Compensation**:
In return for your ongoing excellent performance, strong work ethic, and commitment to our vision, mission, values, strategic plan, and the people we serve, Ontario Aboriginal Housing Services offers a comprehensive compensation package. **This comprehensive compensation package includes**:

- Challenging and fulfilling work; an inclusive and supportive team; and a work environment steeped in and guided by Indigenous culture;
- Comprehensive medical & dental benefits + company vehicles available for fieldwork;
- $1000 Health Spending Account + $1000 Wellness Spending Account per employee
- Additional paid holidays (in addition to statutory holidays) include Louis Riel Day, National Indigenous Peoples Day, Remembrance Day, Easter Monday and Family Day;
- Opportunity for cultural, educational, and other approved leaves;
- Supported training opportunities for personal and professional development while reciprocally enhancing organizational capacity;
- A competitive salary in the pay band 5, $45,400- $55,360

**Duties and responsibilities will include, but not be limited to the following**:

- Complete income reviews annually and as needed into Business management systems;
- Ensures 1st of the month deposits are entered into BMS for all homeowner and rental tenants;
- Responsible for the entire Collections process for designated areas and for covering other areas as assigned;
- Works as a part of numerous teams to meet or exceed the established goals for Key Performance Indicators (KPIs) for the Collections process;
- Counsel tenants in arrears, collection rental arrears, implement plans to reduce and eliminate arrears;
- Complete Tribunal documents for rent collection and eviction;
- Maintain electronic and manual filing systems and program database systems for program delivery in accordance with specified procedures;
- Complete daily/monthly bank deposits in Business management system;
- Forward tenant refund request to Accounts Payable;
- Complete Property Managers adjustment/refund requests in Business Management System for all territories;
- Update bad debt registry;
- Forward bad debt documents to Collection Agency;
- Issue L1 Landlord and tenant board Forms;
- Forward Landlord and tenant board orders to satellite Property Managers for sheriff eviction;
- Other duties as assigned.
- Knowledge of and an appreciation for Indigenous culture and demonstrated values that focus on assisting people;
- College Diploma or University Degree in Business, Office Administration or related field;
- Chartered Institute of Housing, Certified designation preferred or the Chartered designation would be considered an assets, or a commitment to work towards;
- 1-2 years collections or office administrative experience;
- A combination of education and experience will be considered;
- Ability to work independently and within a team environment, with a focus on quality and accuracy;
- Strong problem-solving skills and the ability to use sound judgment;
- Demonstrated ability to work independently and within a highly motivated, professional and results-oriented team;
- Excellent customer service skills and superior telephone manners;
- Prepare and submit regular reports on rent collection performance, highlighting trends, challenges, and potential improvements;
- Maintain confidentiality and security of sensitive financial information;
- Communicate with tenants regarding rent-related matters, providing clear and concise information on payment procedures, due dates, and any other fees;
- Respond to tenant inquiries and concerns related to rent payments professionally and in a timely manner;
- Demonstrated ability to communicate both written and orally using multiple channels with a variety of stakeholders both internal and external to the organization;
- Strong interpersonal, organizational and analytical skills and ability to maintain confidentiality;
- Ability to establish and maintain effective and cooperative working relationships;
- Proficiency with MS Word, Excel, and Outlook.

**Conditions of employment**:

- Ability to travel as required (limited requirement);
- Ability to work varying hours/days, if required;
- Valid CPIC cle