Room Attendant

6 months ago

Edmonton, Canada Nova Hotels Full time

**The Chateau Lacombe Hotel** in Edmonton is currently looking for a dynamic and customer-oriented individual to join our growing team as a **Room Attendant**

**PRIMARY FUNCTIONS**

Reporting to the Executive Housekeeper, the Room Attendant is responsible for ensuring the guest rooms are cleaned and maintained in a timely and thorough manner to maximize the highest degree of guest satisfaction. They move quickly and organize their tasks according to business volumes to ensure that the hotel always looks its best. They are passionate about serving others and working as a team with associates from all departments. Ensuring all guest areas are cleaned and maintained to the standards set by the hotel using the correct cleaning techniques and cleaning agents.

**Responsibilities and Essential Duties**:
The specific responsibilities of the room attendant position will vary depending on the needs of the properties. Specific responsibilities may include, but are not limited to the following areas.
- Follows all established and future housekeeping Standard Operating Procedures.
- Ensures guest satisfaction by cleaning and servicing the assigned guest rooms or areas according to established standards and standard operating procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. Includes cleaning of room refrigerator, microwave, coffee maker, etc.
- Monitors and controls supplies and amenities and minimizes waste within all areas of housekeeping.
- Reports, turns in, and/or logs all lost and found items according to established procedures.
- Report all concerns related to Maintenance, Health and Safety, Security, or Suspicious circumstances (including smells/sights and sounds) immediately to the Supervisor.
- Maximizes job efficiency and ensures a neat and orderly appearance by maintaining and stocking carts.
- Maintains, vacuums, and cleans guest floor hallways.
- Cleans and maintains vacuum cleaners and other tools on a regular basis.
- Assists in the removal of trash, recyclables, and dirty linens as directed.
- Clean approximately 1 guest room every 30 minutes
- Adheres to all Chateau Lacombe Hotel standards, including Hygiene and Grooming, Health and Safety, Security, Fire Safety, and Guest Interactions.
- Provides exceptional guest service at all times.
- Perform other job-related duties assigned by the Supervisor.

**PHYSICAL DEMANDS**:
Physically fit and able to push, pull, lift to 50+ lbs. on occasion and to bend and kneel with comfort. Lifting - Under 20lbs 50% of work time, Carrying - Over 20lbs 10% of work time, Pulling - Over 20lbs 50% of work time, Bending, standing, reaching, and kneeling.

**What we offer**
- An opportunity to work in a progressive, exciting team environment
- Employee discounts in restaurants and dining areas
- Employee discount at sister properties

Applicants must be legally entitled to work in Canada

**We thank all applicants for their interest, however, only those considered for an interview will be contacted.

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