Immigration Caseworker

2 weeks ago

Mississauga, Canada TARGET INTERNATIONAL IMMIGRATION SERVICES Full time

Job requirements

Languages: English, Punjabi

Education: College/CEGEP

Experience: minimum 1 year experience working with an Immigration Firm is required

Work Conditions and Physical Capabilities

Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail, large caseload

Personal Suitability

Flexibility, Excellent written communication, Judgement, Organized, Effective interpersonal skills, Excellent oral communication, Accurate, Client focused, Team player

Job Responsibilities:

- Professional writing such as cover letters, submissions and storylines of customer scenarios
- Learn procedures and documentation requirements for various case types
- Focus on high accuracy and on-time submission when working on customer case files
- Handling a high volume of files in a very fast-paced environment
- Follow up promptly with the clients for any pending replies or documents from their end
- Manage work load as per strict deadlines
- Answering all client inquiries in a timely manner
- Able to fill various kinds of immigration forms
- Learn procedures and documentation requirements for various case types

Skills Requirement:

- Ability to handle customers in difficult and stressed-out situations with positivity and empathy
- Must possess strong communication skills; both verbal and written in English (Hindi, Punjabi an asset)
- Excellent telephonic communication skills with patience, courtesy, compassion and professionalism
- Aptitude to learn new skills on various software
- Expertise and efficiency with time management, multi-tasking and problem-solving abilities
- Possess good typing speed
- Must be friendly and highly motivated with excellent interpersonal skills
- Must be highly organized, and detail-oriented
- Must be results-driven; and be effective working independently

**Salary**: From $17.00 per hour

Schedule:

- 8 hour shift

Work Location: One location

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