IT Project Manager

2 months ago

Toronto, Canada University of Toronto Full time

**Date Posted**:10/17/2024
**Req ID**: 40212
**Faculty/Division**: Faculty of Information
**Department**: Faculty of Information
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00056966

**Description**:
**About us**:
The Faculty of Information at the University of Toronto is a research-led Faculty, educating the next generation of leaders in information scholarship and the information professions, both established and emerging. Our researchers and graduates are recognized for their innovation, experimentation, human-centred perspectives and commitment to community.

A top-tier school, the Faculty of Information is consistently ranked in the top five Library and Information Management graduate programs by the QS World University rankings. The QS rankings include both Master’s and PhD level programs. More background about the Faculty can be found on its website (ischool.utoronto.ca).

**Your opportunity**:
In this role, you will join the Faculty of Information at the University of Toronto, where innovation, technology, and human-centered perspectives drive our research and educational excellence. As a key member of our IT team, you will work within a dynamic, collaborative environment focused on delivering high-impact technology solutions across the faculty. Reporting to the Director of Technology Services, you will divide your time between leading IT projects and overseeing audio-visualneeds, contributing to the strategic and operational success of the faculty's IT systems. This is a unique opportunity to shape the future of technology services that support teaching, research, and administration.

**Your responsibilities will include**:

- Analyzing the security and integrity of highly complex system problems and/or implications of any new or changed procedure or technology
- Developing and updating architectural framework for highly complex and confidential university-wide IT systems
- Advising on the creation of efficiencies for business processes and productivity
- Leading and planning IT projects
- Developing charter, scope, resources and schedule for project(s)
- Costing shop level projects

**Essential Qualifications**:

- Bachelor's Degree in Business Information Science or Computer Science, or acceptable combination of equivalent education and experience. Technical accreditation specific to IT project management, and process improvement is considered an asset.
- Minimum five years of direct experience in overseeing and analyzing complex IT initiatives, including all aspects of requirements analysis, environmental analysis, process streamlining, providing recommendations, and implementing new or updated systems.
- Experience developing business solutions, coordinating stakeholders and project teams including developing charter scope, resources and schedule of projects.
- Demonstrated related experience with data analysis and data modeling, requirements gathering, documentation techniques (contextual inquiries, surveys, use cases, scenarios, user stories, process diagrams etc.) and writing technical specifications.
- Experience costing shop level projects.
- Demonstrated experience reviewing design specifications, and coordinating feedback from stakeholders, partners and consultants.
- Demonstrated experience in training users and creating documentation for new and existing solutions.
- In-depth and demonstrated knowledge with AV technology and ability to keep abreast of developments in AV technology, with a strong emphasis on user experience.
- Demonstrated experience supporting existing IP video conferencing and digital media streaming technologies, as well as web-based collaboration and conference technologies.
- Proficiency with industry-standard AV technologies, including videoconferencing and web streaming products, gatekeepers, gateways, MCUs, firewall traversal tools, networking and standard communication protocols (like H.323, SIP, and H.264protocols).
- Advanced proficiency with MS Visio and MS Office 365, including MS Teams, SharePoint, Forms.
- Excellent meeting facilitation skills with the ability to work effectively with a wide range of faculty, staff and students to gather requirements, track action items, and problem-solve issues.
- Tactful, and discrete, with the ability to maintain confidentiality and sound judgment.
- Strong organizational and time management skills with the ability to work well under pressure and meet competing priorities and deadlines.
- Ability to solve complex technical and logístical problems and the ability to communicate effectively with non-technical users.
- Superior communication and interpersonal skills.
- Ability to analyze and synthesize information from multiple sources and provide recommendations.
- Demonstrate a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.

**Assets (Nonessential)**:

- Familiarity with Lean process design
- Previous experience working

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