Business Analyst I

3 weeks ago

Vancouver, Canada B.C. College of Nurses and Midwives Full time

**Status: Regular, Full-Time**
**Work Location: Hybrid (a combination of in-office and remote work)**

**What you’ll be doing**

**Key responsibilities include**:

- Under the direction of a Project Manager, researches and analyzes business drivers and supports the business to question, detect and document specific business needs;
- In consultation with Project Managers and senior BAs to pre-define the scope, chooses the right techniques, conducts work sessions and appropriate activities (e.g. elicitation) for business analysis information gathering and confirms the results obtained with all applicable stakeholders;
- Prepares accurate and detailed business requirements documents (BRDs), mockups for prototype, and functional specification documents, e.g. business process flowcharts, as per team and organizational standards and collected business analysis information; presents documented requests to the business process owners or SMEs for signoff and to project team for solutions that meet organizational standards, whilst being supported by the team lead;
- Working with a Project Manager, facilitates the ongoing collaboration with the stakeholders throughout the project life cycle; ensures all stakeholders (business process owners, SMEs, project team and other impacted stakeholders) are informed of all planned system changes and progress of issue resolutions;
- In consultation with SMEs, creates and manages product backlog items, leads backlog item grooming sessions and identifies the backlog priority; breaks down product items into user stories; for technology enabled processes, works closely with System Analysts (SA) to ensure the requirements are complete, unambiguous and consistent with other related system requirements;
- Sets up solution acceptance criteria; validates outputs and reviews the impact of implemented resolutions over time by gathering and analyzing user feedback to ensure all requirements and designs align with business requirements and support the delivery of the needed value;
- In consultation with a Project Manager, coordinates and facilitates user acceptance testing (UAT) to ensure requested features are successfully deployed without impact to existing functionality; in conjunction with the Project Manager, obtains business sign off on completed UAT;
- In consultation with a Project Manager and senior BAs, follows a standard approach to identify and close document gaps for business requirements;
- With a continuous improvement mindset, identifies opportunities and recommends enhancements to existing business procedures; including identifying process deficiencies, user operational inefficiencies and ways of improving business efficiency using BPS concepts and procedures;
- Proactively maintains effective working relationships and partnerships with all applicable stakeholders across the organization. Facilitates the change management process to support the implementation of the designed solutions with PMs and SMEs;
- Develops and maintains a broad understanding of the Consortium members’ services and stakeholders. Develops solid working knowledge of core business domain with good understanding of the broad information system platform including Microsoft CRM and SharePoint to ensure requirements are feasible;
- Liaises with System Analysts to facilitate services support during the maintenance and operation through troubleshooting system problems;
- In consultation with a Project Manager, assists with the development and maintenance of project plans for assigned projects by providing input to planning; including timelines, dependencies and priorities, and gives regular status updates, such as highlighting potential risks to the project manager and other stakeholders.
- Assists Data Analysts and the Information Management Team with data mapping and report development.
- Fosters and maintains an organizational culture that promotes mutual respect, teamwork, and service excellence.

**Your education & skills**:

- Bachelor’s Degree in Information Systems, Computer Science, Business Administration or related discipline, plus a minimum of 1-3 years recent related experience; or the equivalent combination of experience and education.
- Demonstrated understanding of the Systems Development Life Cycle and Agile, Scrum project management methodology, BA modelling and requirements gathering tools and process mapping.
- Demonstrated experience in visual thinking and ability of finding suitable BA tools to represent complex information in an understandable textual and/or visual model to engage audience and connect them quickly to critical information for further inputs.
- Demonstrated understanding of business process streamlining and re-engineering. Ability to analyze system/operational problems and recommend innovative solutions.
- Demonstrated problem solving skills, analytical thinking and attention to detail.
- Excellent oral, written and interpersonal communication skills. Ability to commu

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