Service Sales Manager

2 weeks ago

Grimshaw, Canada Rocky Mountain Equipment Full time

**POSITION TITLE**: Service Sales Manager

POSITION TYPE: Permanent - Full Time

BRANCH: Grimshaw, AB

REPORTING TO: Service Sales Manager

The Canadian agriculture industry is growing, and you could be part of the momentum with Rocky Mountain Equipment (RME). The largest independent dealer of Case IH and Case Construction equipment in Canada, RME consists of 45 construction and agricultural equipment branches across Alberta, Saskatchewan and Manitoba. Our commitment of doing Right by You empowers us to provide a consistent, reliable and safe experience to all our customers and build long-lasting relationships with the greater community.

As a **Service Sales Manager**, you have the opportunity to manage a team environment that supports open communication. Safety is paramount at RME and bred within our culture. Staff in the service department look to you to provide mentorship, direction and accountability to be successful in their jobs while creating a culture of quality and performance. Their success is your success—your leadership is an integral part of the service department. In this customer facing role, you’ll be identifying and assessing customer needs to achieve an exceptional customer experience.

**Job Duties and Responsibilities Include**:

- Direct and delegate effectively to the service staff
- Oversee all planning, administration and general management issues, including the day-to-day supervision of staff
- Oversee work organized by team leaders and direct reports
- Maintain a high level of integrity as signing authority for items such as internal work orders
- Ensure bottom line profitability for Services
- Work to develop solutions to departmental personnel turnover, including anticipatory needs
- Ensure the health, safety, cleanliness and security of the work environment is maintained at the highest level
- Identify and assess customer needs to achieve high satisfaction
- Create a motivating team environment with a culture of open communication

**Job Requirements and Qualifications Include**:

- Knowledge of technical aspects of agriculture and materials handling industries and equipment
- Strong computer and typing skills including Excel, Word, PowerPoint, Outlook
- Strong understanding of labor and bill out rates from service department, piece ranking reports, asset turnover and inventory control
- Exceptional leadership and time management skills
- Licensed HD Mechanic preferred
- Experience with CASE IH a strong asset

We offer a comprehensive benefits package with flexible plans to suit your needs, along with an employee RRSP matching plan to all full-time employees. We are committed to empowering and investing in our employees to build and maintain relationships with the communities and businesses we serve, which is why we offer competitive salaries across all positions and family health days—six paid personal days for all employees each year.

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