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Customer Service Administrator
2 months ago
Job Description: Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
Key Responsibilities
- Assesses customers needs and gathers pertinent information
- Creates basic work orders in appropriate systems
- Provides some status updates to customers, as requested
- Planning responsibilities such as determining what personnel are needed, determining where the work needs to be complete, and scheduling production.
- Prepare time estimates for work orders and jobs to optimize resource allocation.
- Deliver daily updates at morning meeting to communicate mechanical and/or equipment availability issues/actions.
- Follow up on daily Preventative Maintenance (PM) and repairs to ensure equipment will be running on time/as planned.
- Supporting on various service improvement projects or initiatives
Top 3 Skills we are looking for:
1. Organized
2. Experienced with MS SUITES
3. Attention to detail
**Job Types**: Full-time, Fixed term contract
Contract length: 12 months
**Salary**: From $23.00 per hour
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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