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Retail Ambassador

4 months ago

Toronto, Canada Clocks and Colours Full time

Clocks and Colours was born on the North American Frontier — a wild place, untamed and alluring. Our collections draw on images of this powerful landscape and the rugged back roads that cut through it. With the quality to survive bar fights and uncontrolled skids, each ring, pendant and bracelet is a statement that you are just as untameable as the boondocks and badlands you hail from.

Over the last couple of years, Clocks and Colours has expanded its product assortment well beyond jewelry to include a growing selection of eyewear, bespoke headwear, apparel, homewares, and other lifestyle accessories. We’re looking for a retail manager with well-established experience managing inventory and merchandising across product categories.

**The Role**:
The Retail Ambassador at Clocks and Colours will be responsible for supporting the retail and management team. Retail Ambassadors work with customers to find what they want, ensure a smooth sales process and process transactions. They are responsible for answering customer questions, determining their needs, and recommending the right solutions. They should also be able to promptly resolve customer complaints and ensure maximum customer satisfaction. Most importantly, the Retail Ambassador are the face of the brand and act as a representative of Clocks and Colours within the community and build strong relationships with customers and teach new customers about the brand and product features & benefits. You must have flexible daytime availability (weekdays, weekends, holidays).

**Responsibilities**:

- Contribute to a positive and inclusive work environment
- Greet customers, respond to questions, and improve engagement with merchandise.
- Delivering sales, outstanding customer experience, and operational expectations
- Providing high quality customer service
- Assist in the maintenance of all inventory in the stockroom and on the selling floor
- Ability to learn and share expertise of products and trends to fit customers needs
- Maintain a pristine store image, by following merchandising standards
- Demonstrate strong product and brand knowledge
- Maintain personal productivity goals
- Help track daily conversion

**Skills**:

- Organization and a calm disposition in moments of high demand.
- A dynamic conversationalist, that can connect with customers to build meaningful and long lasting rapport/ relationships.
- Motivated to collaborate with your team members to create a great experience for customers.
- Possess a natural flare for self expression through fashion.
- Confident in fast-paced, customer-centric environment
- Motivated to achieve great results
- Excellent communication and interpersonal skills
- Aptitude to develop strong relationships
- Team Player

**Experience**:
Preference to professionals with 1 year in sales, customer service and/or retail.

**Job Type**: Part-time
Part-time hours: 15-30 per week

**Salary**: $18.00 per hour

**Benefits**:

- Company events
- Store discount

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- Retail sales: 1 year (preferred)

Work Location: One location