Associate Engagement Manager

3 months ago

Toronto, Canada Thomson Reuters Full time

**Associate Engagement Manager, Government - Court Management Solutions**

Are you interested in an exciting career in the justice space? **Thomson Reuters Court Management Solutions (TRCMS)** is the leading provider of enterprise software for trial and appellate courts nationwide. Our **C-Track** solutions enable courts to efficiently manage caseloads and improve collaboration across justice platforms - transforming courts into modern examples of efficiency and effectiveness. Judges, clerks, and IT personnel depend on C-Track to alleviate bottlenecks and tedious tasks within their complex workflows; enabling staff to manage increased caseloads with fewer resources. The suite of C-Track products includes case management, electronic filing, and document management solutions.

As a **TRCMS Associate Engagement Manager**, you will provide professional and consulting services to customer engagements (programs/projects) and their associated team(s) for our Court Management Solutions productized offerings. As the ‘face of Thomson Reuters’, you will ensure the delivery of exceptional implementation and support services in a profitable manner. You will be working in a matrixed environment, leveraging resources across various disciplines. As an Associate Engagement manager, you will be employing a ‘product first’ mindset and be responsible for executing the contractual obligations for assigned customers and delivering on business goals including client satisfaction, revenue generation, and end-to-end delivery.

**About the Role**

In this opportunity as Associate Engagement Manager, you will:

- Lead the professional and consulting services engagement with customers for assigned programs/projects/activities
- Be accountable for customer satisfaction within assigned programs/projects/activities
- Manage contracts, client relationships, and scope of engagements
- In partnership with other operating disciplines, be responsible for executing, managing, and delivering on revenue goals associated with the assigned project(s)
- Balance client advocacy with business goals to deliver the best value solution for the clients
- In partnership with the Business Segment Manager, develop engagement strategies for assignments and implement effective communication plans
- Manage change control policy with project stakeholders for program/project revisions
- Interface with the client stakeholders and internal teams to deliver on projects while building and maintaining effective relationships internally and externally (including third-party partners)
- Develop a strong understanding of product offerings and how they align with customer requirements
- Utilize best practices to guide implementation outcomes
- Ensure client documentation and appropriate manuals, processes, and procedures are created and regularly updated

**About You**

You’re a fit for the role of Associate Engagement Manager if your background includes:

- 2+ years’ experience in managing customer engagements and end-to-end project delivery
- Bachelor’s Degree in a related field required.
- Understanding of software development lifecycle from initial planning through implementation to maintenance.
- Experience with managing technical policies associated with the software development lifecycle.
- Possess the ability to communicate complex information clearly and concisely along with excellent written and verbal communication skills.
- Expert knowledge in key areas of responsibility (i.e. project management, business process/business operations management, customer service, etc.).
- Ability to translate product knowledge into tailored solutions that meet the customer’s needs.
- Highly organized with strategic thinking, strong problem solving, troubleshooting, time management, risk management, escalation, and analytical skills.
- Ability to work with virtual teams to successfully deliver projects or problem resolutions.

**What’s in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- ** Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace wit

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