Repair Planner

7 months ago


Ajax, Canada Assured Automotive Full time

Assured Automotive, ON Ajax

Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction
Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
Ensure compliance with all insurance client requirements, processes and metrics
Ensure compliance with all Wow Operating Way's regarding customer drop-offs, repair planning, customer communication, and delivery
Communicate all customer requests and needs to appropriate team members
Provides positive energy when greeting customers in person and on the phone
Understanding of all required Insurance programs and procedures
Participate in daily "production walks" with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meeting (if required)
Attend training, information sessions and workshops recommended by Store Manager
Maintain the Assured KPI's by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)

**Uphold Assured's Core Values**: Honesty, Integrity & Respect
Consistently demonstrates actions and behaviors supporting our "10 Promise"



  • Ajax, Canada Assured Automotive (2017) Inc. Full time

    The Customer Service Representative is responsible for providing exceptional customer experience. They manage working relationships with customers and Insurance Partners while providing all components of administrative support for the Repair Facility Team. **Key Job Responsibilities** - Ensure consistent execution of WOW (Wow Operating Way) plan. - Schedule...


  • Ajax, Canada Assured Automotive Full time

    **Company: Assured Automotive** **Job Description**: The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team. **Key Job Responsibilities** - Ensure consistent execution of WOW (Wow...