IT Support Specialist

4 weeks ago

Calgary, Canada The Brenda Strafford Foundation Full time

**Who we are**

The Brenda Strafford Foundation (BSF) is dedicated to our mission to optimize well-being and enrich people’s lives through a comprehensive and diverse range of services including: Aging Care & Senior Living; Community Supports; International Healthcare; and Research & Innovation. Putting people first is a way of life at BSF. It’s in our values. And it’s fundamental to the way we do things - ‘The BSF Way.’ By realizing the individual needs of our residents, clients, and families, we all play a role and make a difference in the preservation of dignity and the pursuit of happiness for those we serve.

Locally, BSF owns and operates five continuing care sites in Calgary and Okotoks. A team of approximately 1,500 employees provide exceptional person-centered care and services with a focus on prioritizing quality of life and high-quality care to more than 1,000 older adults and their families within our Aging Care and Seniors Living communities.

BSF also plays a crucial role in the prevention of domestic violence and homelessness through local community support programs. BSF’s Heart Home Network operates a second stage (post-emergency) shelter in Calgary providing a safe housing environment and essential services to support women and children at risk of family violence to transition back into the community.

**Job overview**:
The objective of IT Support Specialist (Tier 2) is to provide day to day support for PC hardware, software and Telecommunications including installation of PC's and software, troubleshooting, diagnosing and fixing problem areas. Responsible for participating in various phases of computer systems implementation including IT planning, installation, operations and support.

As a representative of the Brenda Strafford Foundation, the person in this position is an active participant in the Foundation’s efforts to deliver a person-centered approach, promote a culture of safety. Furthermore, this role is also accountable to uphold the Mission, Vision and Values and the achievement of the strategic priorities of The Foundation.

**Duties & Responsibilities**:

- To take the lead on End User support and give guidance to Tier 1 Support staff.
- Analyze user problems/technical requests and quickly and efficiently resolve issues.
- Perform troubleshooting and problem resolution involving Windows Operating Systems.
- Perform technical troubleshooting and problem resolution involving computer software, hardware and peripherals.
- Monitor windows updates and corporate antivirus server and ensure all computers are updated and secure.
- Document technical solutions for internal use.
- Add, move, and change computers, printers and telephone systems.
- Create and deploy desktop images.
- Maintain accurate support logs and asset information.
- Submit regular status reports.
- User account administration in Active Directory.
- Adhere to corporate/departmental security policies and procedures to maintain data integrity and security.
- A focus on user relationships, teamwork and quality with an ability/desire to continuously learn.
- Ability and desire to document all tasks and processes.

Employees at every level are responsible and accountable for The Foundation’s health and safety performance. Active participation by everyone, every day, is necessary for the safety excellence The Foundation expects. Positional safety responsibilities are detailed within the OH&S Policy statement in The Brenda Stafford Occupational Health and Safety Manual.

**Qualifications**:

- Education: Degree or Diploma in Information Technology (Desirable)
- Microsoft Certifications OR equivalent skill set or experience and/or CompTIA Certifications (A+, Network+ or Security+)

**Experience & Skills**:

- Three years of related IT experience.
- Demonstrated team player.
- Ability to work independently.
- Strong interpersonal, communication and organizational skills required.
- Intermediate skill level in configuration, installation and deployment of PC hardware and Windows operating systems.
- Intermediate skill level with MS Office including Outlook.
- Excellent analytical/problem-solving skills required.
- Experience with corporate antivirus software an asset.
- Ability to multi-task, establish priorities and meet deadlines.
- Basic Network Administration experience an asset.

The Brenda Strafford Foundation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Permanent

Pay: From $60,500.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- Day shift

Ability to commute/relocate:

- Calgary, AB T3B 0K7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 3 years (preferred)
- Troubleshooting: 1 year (preferred)
- Network support: 1 year (preferred)

Licence/Certification:

- Microsoft Certifications (preferred)
- CompTIA Cert

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