Cafe Manager
3 weeks ago
Role Summary
Reporting to the Restaurant Manager, and working with the Head Chef, you will be responsible for the management of all aspects of the Restaurant Cafe, executing flawless dining experiences for our guests. As you supervise the daily cafe operations, you will consistently ensure that all team members deliver professional, friendly and engaging service. Supporting and assisting the Restaurant Manager to create a unique working environment.
Key Accountabilities
Recruiting, training, and supervising café staff.
Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence.
Ensuring that all café expenses are within budget and identifying ways to decrease operational costs.
Receiving delivered café supplies and verifying that the correct items and quantities have been delivered.
Taking inventory of café supplies and ordering new stock as needed.
Resolving customer complaints regarding food quality and customer service.
Suggesting new menu items based on customers' preferences and feedback.
Identifying strategies to retain and attract customers.
Hands-on day-to-day operations
Assist with marketing, sales and promotions
Organizing campaigns and developing strategies
Ensure the highest quality products and customer service
Bring your passion and smile
Performs other duties as assigned and directed by the Restaurant Manager.
Education and Experience
Food Safe Level I Certificate
Serving it Right Certificate
Required Knowledge,Skills, and Abilities
Record of maintaining high standards in food quality, guest satisfaction, restaurant cleanliness and sanitation
Excellent oral and written communication skills
Outstanding leadership, interpersonal and conflict resolution skills with the capacity to develop and motivate staff to achieve challenging goals
Experience with Google platform, Google Docs, Google Sheets, Google Slide will be considered an asset
Must be able to work a flexible schedule including opening, closing, weekends and holidays
Knowledge of relevant legislation and regulations
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