Guest Service Agent

2 weeks ago

Iqaluit, Canada Northview Canadian High Yield Residential Fund Full time

At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. We are proud to live, work, and play in the neighborhoods we serve, next to our residents, hotel guests and commercial tenants across Canada.

We are looking for a Guest Service Agent to join our Hotel team in Iqaluit, NU. Reporting to the Operations Manager, Hotel, you will be the front-line representative for the hotel and will strive to provide an exceptional, proactive and memorable experience for the guest

**Responsibilities**:

- Greet, register and assign rooms to guests of hotel
- Verify customers’ credit, and establish how the customer will pay
- Contact housekeeping or maintenance staff when guests report a problem
- Make and confirm reservations
- Assign and distribute room keys
- Perform bookkeeping duties such as balancing accounts and conducting nightly audits
- Keep records of room availability and guests’ accounts
- Record guest comments or complaints, referring them to managers when necessary
- Review accounts and charges with guests during the check-out process
- Answer inquires pertaining to hotel services, guest registration and travel directions
- Arrange tours, taxis and restaurant reservations for guests

**Qualifications**:

- Exceptional customer service and interpersonal skills
- Professional appearance and attitude
- Excellent verbal and written communication skills
- Ability to problem solve
- Good organizational skills, able to multi-task and is detailed oriented
- Flexible schedule (able to work evenings, weekends and holidays)

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