Csr (Customer Service Representative)

5 months ago

Thornbury, Canada Breaker Techology Astec Industries Full time

**BUILT TO CONNECT**

ASTEC INDUSTRIES / BREAKER TECHNOLOGY Ltd. is a leading Canadian manufacturer of high-quality rock breaking systems, hydraulic attachments, and underground mobile equipment for the mining, construction, and aggregate industries worldwide. Our company has been in business at the same location for 60 years and we attribute our success to our people. Our parent company, Astec Industries, Inc., is traded on the NASDAQ (ASTE).

Our Core Values guide us in how we approach our work every day: Safety, Devotion, Integrity, Respect, and Innovation.

Our manufacturing facility is located in The Town of the Blue Mountains, 22 kilometers west of Collingwood in the heart of the Georgian Triangle. The area is internationally recognized as a four-season recreation destination that offers a high-quality lifestyle catering to individuals and families looking to build

In developing competitive products for the global market, we are currently seeking a:
**Customer Service Representative**
- Demonstrated commitment to promoting a safe working environment,
- A post-secondary education in a technical or business-related discipline along with 3- 5 years related experience in customer service / parts supply.
- Previous experience dealing in both international and domestic markets along with a second language is preferred.
- A demonstrated ability to collaborate and communicate effectively within a team environment and with a network of Dealers, Customers and Vendors,
- Strong computer skills using Microsoft Office software in a Network Environment,
- Familiarity with an organization serving International and domestic customers is an asset.

**The position responsibilities include**:

- Provide quotes as requested by dealers for parts, providing accurate delivery estimates and pricing information. Obtains current vendor pricing & delivery from suppliers and current manufactured costs from manufacturing for items not currently published in our lists.
- Receive purchase orders from customers, review terms, line items and delivery expectations. Enter order, classifying priority dependent on customer needs and product availability. Print pick list to warehouse and provide customer with order verification for tracking purposes. Maintain customer correspondence and order files.
- Act as liaison for all customer inquiries regarding order status, accounting information, shipment details, product information and updates. Complete Customer Feedback Reports to inform other departments of problems or items requiring attention from Customer’s perspective.
- Receive dealer requests to return goods and warranty considerations. Obtain appropriate controlled forms from accounting and issue to customer.
- Complete Request to Supply for all Dealer capital equipment orders - attachments. Obtain correct information from product group as to meet customer needs, enter order, and distribute Requests to Supply.
- Run Open Order report and action any outstanding issues by expediting and communicating with purchasing, outside vendors, and manufacturing to obtain shipping status information regarding customer orders.
- Complete appropriate paperwork to drive necessary credits and/or no charge shipments with respect to accounting and warranty issues.
- Communicate with Regional Sales Managers regarding customer orders.
- Involvement in teams and committees.

Astec / Breaker Technology offers an excellent work environment that promotes teamwork and a positive work / life balance. Our company offers an excellent benefit package that includes:

- Flexible work schedule,
- 3 personal floater days,
- Paid vacation program,
- Prescription drug card,
- Extended health care including physiotherapy, chiropractor, and massage therapy,
- Eye exams and prescription eye-wear,
- Orthotics
- Generous dental benefits,
- Employee Assistance Program (EAP),
- Health Care Spending account,
- Short and long term disability programs,
- AD&D, Life Insurance,
- An excellent company paid Registered Retirement Savings Plan,
- Paid safety equipment and safety incentive program,
- Profit sharing,
- Company paid training programs and a generous education assistance program.

We are an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise us of any accommodations that are needed. Any information received relating to accommodation will be addressed

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Relocation assistance
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay
- Signing bonus

Ability to commute/relocate:

- Thorn

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