Parts Representative

3 weeks ago

Calgary, Canada Calgary BMW Full time

**REV UP YOUR CAREER** with Dilawri Group

**Calgary BMW** is actively searching for a** Parts Representative** to join the team at Dilawri Group

**ABOUT US**

Dilawri Group of Companies is a Canadian company that represents 76 dealerships nationally with 8 dealerships plus the Dilawri Collision Centre in Calgary Dilawri Group offers a performance driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We strive to provide our employees with not just another job but a career. We offer a “promote from within culture”, formal training opportunities, competitive pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service.

Dilawri Group of Companies and its employees are guided every day by a set of values that serve as the foundation for how we operate.
- Passion for Excellence - To be the best, all the time.
- Integrity - We are professional, ethical, honest and accountable.
- Teamwork - We promote and environment of collaboration and respect.
- Customer Focused - We ensure every customer is satisfied.
- Willingness to Grow - We continuously innovate and improve.
- Make a Difference - We support the communities we serve.

**ABOUT THE ROLE**
- You will efficiently help customers select parts and provide internal and external customers (retail and shop) with high quality service
- Responsible for answering telephone calls, indicating prices and providing any other information to the customer
- Taking orders for parts by telephone, technician counter, retail counter and wholesale accounts
- Receiving payments from retail customers
- Handling customer complaints immediately and according to the dealerships guidelines.

**ABOUT YOU**
- Excellent interpersonal skills with an upbeat and engaging attitude
- Excellent verbal communication and writing skills
- Ability to follow set and standard procedures
- Must have drivers license and clean drivers abstract strong knowledge of automotive parts and technical/mechanical repairs
- You are committed to offering world class customer service and building lifelong customer relationships with the ability to communicate and listen to customers effectively and consistently, keeping their needs in mind
- You are self-motivated and able to work in a fast pace environment while paying high attention to detail
- You have a growth mindset and are continuously innovating and developing your skills
- You thrive in an environment that supports collaboration and respect
- You are passionate about making a difference
- You are honest, trustworthy and care about providing the best possible customer experience

**_ Give us the right attitude, we’ll give you the rest_**

If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.

We thank you for your interest in a career with Dilawri Group of Companies Go to our website to see more about our company and the many reasons why you will want to work for us

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