Media Technician-information Technologies

2 months ago

Calgary, Canada The University of Calgary Full time

**Description**

The **Department of Information Technologies** is currently seeking three (3) Full-time Regular **Media Technician**.

The University of Calgary is recognized as Canada's leading next-generation university. It is a dynamic and youthful institution that embraces change and opportunity with a proactive attitude. Located in the nation's most enterprising city, the university is making significant progress in becoming one of Canada's top five research universities. This journey is grounded in innovative learning and teaching and is fully integrated with the community it serves and leads. Ranked as the top young university in Canada and North America, the University of Calgary fosters discovery, creativity, and innovation across all disciplines.

The Media Technician reports directly to the Manager of Communications and Media. This role typically entails a 35-hour work week, with shifts scheduled from Monday to Friday, including both morning and evening shifts. Additionally, there is potential for a Tuesday through Saturday schedule. The position may experience periods of high work volume and occasionally requires the use of independent judgment to determine the appropriate course of action within established procedures and guidelines. Depending on the nature of the work, there may also be a requirement for after-hours work.

**Summary of Key Responsibilities** (job functions include but are not limited to):

- Ensure timely and efficient delivery, setup, and return of equipment to designated areas as per activity sheets
- Operate and maintain equipment to ensure optimal customer service. Troubleshoot and resolve minor equipment and cabling issues
- Report major repair issues to the Technical Unit via Service Now
- Maintain an up-to-date inventory of equipment
- Ensure a safe working environment and report any unsafe conditions to the appropriate authorities
- Accurately track the locations of media equipment
- Handle customer requests and accurately enter information into the booking system
- Plan for the next day activities and maintain accurate records
- Stay updated with technological advancements through mandatory and optional online training and hands-on experience
- Efficiently organize and prioritize incoming tasks, ensuring effective management of competing priorities
- Maintain precise and accurate records of all work orders
- Adhere to standard procedures for tracking and escalating incidents
- Comprehend and address client's requirements effectively
- Maintain high-quality documentation, including detailed logs
- Ensure timely and effective resolution of all issues
- Understand and comply with all policies of the Faculty, IT department, and the University of Calgary
- Foster and sustain positive relationships with all stakeholders
- Cultivate a collaborative atmosphere within the technical support team
- Ask insightful questions, provide constructive suggestions, and offer support and training when appropriate
- Engage the Manager or other team members as necessary
- Proactively implement new ideas or reintroduce effective strategies to the team
- Adapt seamlessly to evolving challenges and responsibilities

**Qualifications / Requirements**:

- A minimum of 2 years' experience with AV equipment, live audio, audio and video recording, computers, and data projection systems
- Proficient in troubleshooting and basic repairs. Comprehensive knowledge of both Windows and Macintosh hardware and software
- Capable of performing heavy manual labor related to equipment handling
- Completion of technical school studies in radio, television arts, or broadcast technology from a recognized institution, or equivalent relevant work experience
- Possession of a valid driver's license (Alberta Class 5 or equivalent) is required to operate a university vehicle
- Demonstrate effective time management skills with the ability to prioritize tasks and meet competing deadlines
- Excellent communication skills, with the ability to convey technical information to clients with little or no technical background, and to interpret customer needs into service requests
- Strong client relations skills, with the ability to provide in-person support
- Ability to be creative, challenge norms, and demonstrate initiative to generate improvements and foster positive outcomes

**Application Deadline**: October 22, 2024

This position is part of the AUPE bargaining unit, and falls under the **_Technical Job Family, Phase 1_**.

For a listing of all management and staff opportunities at the University of Calgary, view our **Management and Staff Careers website**.

**About the University of Calgary**

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial t

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