Customer Service Representative

3 weeks ago


Dartmouth, Canada TigerTel Full time

**Directors' Choice has Part Time positions and we are looking for YOU to join our team**

We handle calls for a large number of Funeral Home accounts and we are looking for those with high levels of empathy and compassion.

**Compensation**: $16.42 an hour

**The Essential Duties of our Representatives are**:

- Obtain customer information by answering telephone calls, interviewing callers and verifying information.
- Document all necessary and needed information.
- Follow all required processes and procedures.
- Attend and successfully complete required Call Center training.

**The Skills and Qualifications we look for are**:

- Demonstrated verbal and written communication skills (English/Spanish), specifically: spelling, grammar and diction.
- Use professional phone voice communicating customer care and concern.
- Demonstrated active-listening skills to gain client information and ability to ask appropriate questions.
- Demonstrated accurate and fast typing skills.
- Use PC/computer skills in the Microsoft Windows environment.
- Ability to work a flexible schedule including weekends and holidays.
- Minimum of a High School Diploma or GED and be 18 years of age.



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