Residential Support Counsellor

3 weeks ago

Victoria, Canada YMCA-YWCA of Vancouver Island Full time

**UPDATED WAGE**
**Residential Support Counsellors (On-call Support) - Weekend Position
**Programs**:Young Moms Program & Pandora Youth Apartments (Victoria)**

**Weekend Shift Position**:

- **Saturday (9:00 am) to Monday (9:00 am) *opportunity to add Friday night (5:00 pm start)**
- Base Compensation: $137.16/Saturday & Sunday (*additional $44.58 with Friday Night)
- Additional Wage: $31.20/hour (Programming and call-outs)
- Position Classification: Casual
- Start Date: Immediate / Negotiable
- __________________________________________________________

**Nature and Scope**:
Reporting to the Program Managers of Young Moms Program and Pandora Youth Apartments, the
Residential Support Counsellors (RSC On-call) assist clients by providing after-hours response services on
alternating weekends (2 weekends a month)**.** In this position you provide emotional support and apply
problem solving skills to help residents manage routine housing issues such as lock outs and noisy
neighbours, as well as supporting residents with short term issue specific intervention plans for more
serious concerns.

The Young Moms Program offers safe, stable, affordable housing for 10 young mothers (aged 16-29) and
their child under the age of five years. The Pandora Youth Apartments Program is a safe and affordable
transitional housing and life skills program for 8 youth ages 15-19. Both locations offer participants self
- contained apartments.

The successful applicant will be a highly motivated self-starter with the ability to work both
advocacy, mediation, decision-making, effective communication and counselling, and ideally have
experience working collaboratively with MCFD and multi-barriered youth in a residential setting.

The RSC (On-call) works as part of a small team within a large organization. This offers opportunities for
skill development, fast and effective professional feedback, and debriefing. The work schedule involves
being on-call and available to respond with phone or in-person support to evening and over-night calls
24 hours/day on weekends and statutory holidays (shifts are adjusted on statutory holidays). **The RSC**
**On-call works for one weekend, Saturday 9:00am to Monday 9:00am (*opportunity to add Friday**
**night 5:00pm), then has the following weekend off of work**. The position also includes the opportunity
for vacation coverage shifts, and weekday coverage, statutory holiday coverage, and evening
programming shifts to assist with activities such as cooking groups and other life skill groups.

Page **1** of **3**

Residential Support Counsellors (On-call) must be able to physically respond to either program site
within ½ hour, have unrestricted access to a personal vehicle while on call, and have a full class 5 driver’s
licence**.**

**Responsibilities:
- Build relationships with and serve as a model and resource for program youth.
- Respond immediately to after-hours calls from residents.
- Support the well-being of clients, including wellness checks, and provide solution-focused

counselling.
- Assist clients in accessing community resources, supports and services.
- Assist with the facilitation of group programming.
- Communicate/consult with relevant service providers and other professionals.
- Maintain current and accurate records and complete reports as required.
- Operate within the programs’ operational budgets.
- Participate in meetings as necessary and perform other duties as required.

**Qualifications/Certifications**:

- Relevant post-secondary education (minimum of a 2-year diploma; 4-year degree in Social

Services preferred) or an equivalent combination of education and experience.
- Work experience with youth and young parents preferred.
- Knowledge of MCFD protection policy.
- Knowledge of relevant community resources and referral processes preferred (will train).
- Current Standard First Aid and CPR C required.
- Possess a full BC Drivers’ License (Class 5) with adequate insurance, a clean Drivers Abstract and

unrestricted access to a reliable vehicle required.
- Clean Police/RCMP Criminal Record Check with Vulnerable Sector Screening required.

**Competencies**:

- Ability to use clear judgement and sound problem solving in crisis situations.
- Commitment to organization vision and values - demonstrates and promotes a personal

understanding of and appreciation for the mission, vision and values of the YMCA-YWCA.
- Strong communication skills - engages effectively with participants, co-workers and other

stakeholders.
- Service orientation.
- Integrity - demonstrates responsible behavior at all times and maintains high ethical standards.
- Team work - encourages cooperation and shares best practices, works collaboratively.
- Commitment to health and safety.

Page **2** of **3**

**To Apply**:Please send a cover letter and resume to:
Human Resources

YMCA-YWCA of Vancouver Island

**_Please Note: _**
- 2. Please indicate in your cover letter how you heard about this position.

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