Inspector

3 weeks ago

Hamilton, Canada City of Hamilton Full time

**JOB ID #: 20313**

**Inspector**
Public Works
Transit
Mountain Transit Center

NUMBER OF VACANCIES: 1 Full-Time Regular

UNION/NON-UNION: ATU Local 107 Inside

HOURS Of WORK: 40.00 per week
- GRADE: 17
- SALARY/HOUR: $34.840 - $40.990 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Permanent

Job Description ID #: 843

**Vaccine Verification - **As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton.

**SUMMARY OF DUTIES**

The Inspector is responsible and accountable for supervising transit services to ensure they are provided and maintained in a safe, efficient, and courteous manner. In collaboration with the superintendents, this role performs and woks together on a variety of supervisory and administrative duties in operational successes of the transportation division. The Inspector also leadsand manages bus operator performance and apprises the next level of management of individual and operational successes and challenges.

**DUTIES**
- Coaching, mentoring, directing, monitoring, assessing, documenting and communicating with employees about their performance issues and accomplishments.
- Involving and engaging employees in decisions about their work, within policy
- Ensuring good corporate image standards are communicated, demonstrated and role modelled
- Scheduling the workforce by ensuring the assignment and monitoring of daily work; directing vehicle assignments; verifying all work performed; monitoring and reporting attendance accurately; ensuring collective agreement policy and legislation (e.g. ESA) adherence; taking appropriate action to address issues; documenting missed service and causes; ensuring accuracy of time checks and ensuring two way communications with employees
- Hearing employee issues, gathering the facts and viewpoints of all parties, responding and resolving issues fairly while adhering to policy and procedure, reporting issues to next level of management and closing the communications loop with all affected parties
- Fostering new operator success once they have completed their training school curriculum by ensuring operating procedures and training are applied and adhered to; providing performance feedback to employee; coaching and mentoring to improve performance; providing feedback to training department and next level of mgmt; documenting performance and remedial training recommendations; ensuring performance meets expectations or standards and collaborating with the Training department
- Ensuring communication and compliance with all legislation, (e.g. Health and Safety, Highway Traffic Act) City and HSR policies, procedures, plans, mission, vision and values, managing resources assigned and continuously improving to meet or exceed expectations.
- Implementing customer service and outreach initiatives to optimize public relations by educating the public and particularly target audiences; documenting results of outreach initiatives; ensuring diplomacy and objectivity in interactions with customers; understanding who our customer is and how what we do affects them and ensuring compliance with AODA legislation
- Managing incident, accident and emergency response procedures according to policy and procedure which includes: gathering the facts, evidence and viewpoints of all parties and reporting them to next level up; ensuring balanced resolution; completing and filing reports; protecting employees, passengers and public; reporting workplace injuries; closing the communications loop with all affected parties; supporting, monitoring and coaching operator after resolution; maintaining and optimizing service delivery at scene
- Managing and delivering all expected service by determining acceptable and effective parameters for addressing schedule adherence issues; assessing passenger loads; assessing if issues are caused by systemic barriers or individual performance; assessing the need to skip stops or wait; managing road construction areas/detours; monitoring systems; providing support to those at the scene and developing contingency plans as needed
- Maintaining bus operator awareness of all company rules, regulations, service changes, manual of operating instructions and holding employees accountable to performance standards.
- Ensuring that employees are provided with and use appropriate and functioning equipment, material and/or procedures required to perform the assigned duties and that technology is optimized in managing and providing the service
- Ensuring development and training opportunities are provided to employees
- Ensuring successors are developed and ready for next level job

**QUALIFICATIONS**
- Basic knowledge of how busines

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