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Guest Service Agent

4 months ago

Surrey, Canada Sheraton Vancouver Guildford Hotel Full time

The Sheraton Vancouver Guildford Hotel is one of Surrey's premier hotels. It is situated on the gateway to Vancouver, overlooking the Coastal Mountain range and the beautiful Fraser Valley. With 279 newly renovated guest rooms, 18 meetings rooms totalling 26,000 square feet, our space offers the utmost flexibility to fit the needs of our guests.

At Sheraton hotels, we create a welcoming place for our community to gather. Sheraton sees the world through the lens of community.

**Together, we are better**. Every one of us is critical to the success of our hotel's larger mission. It is the energy of the collective that fuels us, unites us, and brings us together. We believe in the **Power of We**.

Be inspired by what’s possible and discover your own future. Be challenged, grow and achieve your ambition. At Marriott, be yourself. Begin your purpose, belong to a global community, and become the best version of you. At Marriott..**Be you**.

We are looking to grow our teams with individuals who share our energy and enthusiasm for creating exceptional guest service and would like to join our dynamic world of hospitality.

Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering. Provide prompt and courteous service to meet Marriott’s high standard of quality.
- Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
- Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
- Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
- Ensure all preparations (ie completion of checklist) have been made for the next shift and pass over all pertinent information.
- Ability to read, listen and communicate effectively in English, both verbally and in writing
- Minimum typing speed of 40WPM
- Prior hospitality experience preferred
- Night Audit experience would be an asset
- Must be flexible to work any shift
- Must be fully vaccinated for COVID-19

**Job Types**: Full-time, Permanent

Pay: $19.97 per hour

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- On-site parking
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Holidays
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- Hotel Front Desk: 2 years (required)

Work Location: In person