IT and Technical Support

3 weeks ago

Regina, Canada Knight Archer Insurance Full time

Are you passionate about technology and great at troubleshooting? Do you find learning new IT systems a breeze? If you answered, “yes,” then we have an opportunity for you

Knight Archer Insurance (KAI) is looking to fill a full-time **IT and Technical Support** position based in our Regina offices.

**Get to Know Us**:
Knight Archer Insurance is the largest locally operated insurance brokerage in Saskatchewan and has been in operations for over 40 years. With humble beginnings in 1981 to current operations that span three provinces, we truly believe in our mission statement, “...making life easier.”

With over 150 insurance professionals, Knight Archer offers the most extensive service network in Saskatchewan. We are a full-service brokerage offering motor license issuing, personal and commercial, as well as life and group insurance. The team is rounded out with IT, Finance, and Human Resources divisions that allows us internal support for all areas of operations.

Knight Archer Insurance is an active partner in all the communities we serve, and our culture is structured around our core pillars: outstanding customer experience, best business practices, a healthy workplace, a responsible environmental partner, and strong community partnerships.

We strive to create the best experience for our team by creating an inclusive, diverse, and collaborative environment that encourages learning and problem-solving on a daily basis.

**A Day in the Life**:

- Providing accurate and timely responses to client issues.
- Ensuring all requests are tracked and maintained accurately in the ticket management system.
- Accurately prioritize support requests; identify technical and pre-sales requests that require escalation.
- Providing support for incidents and requests, execute planned projects, and provide ongoing maintenance to server and network environments.
- Providing project support and assistance to team members.
- Identifying areas for improvement in processes and procedures and offering solutions where possible.
- Installing, troubleshooting, and maintaining hardware and software.

**What You Bring to KAI**:

- Experience using a content management system (CMS).
- Exceptional communication and conflict management skills.
- Exceptional organizational and prioritization skills.
- Exceptional time management and multi-tasking abilities that allow you to meet tight deadlines.
- Strong analytical and research skills - troubleshooting and problem solving/finding solutions are skills you need accomplish independently
- Familiarity with the following technologies: Networking including Switches, Routers, Servers, Cables, Firewalls, LAN, WAN, TCP/IP, DNS, Latency, VoIP, QoS, Windows, exchange, vmware, citrix, backup exec, outlook, active directory would be an asset.
- Ability to work well both independently and collaboratively.
- Strong sense of personal ethics and the ability to maintain confidentiality.

**Education and Experience**:

- 2-3 years in an IT Support, IT Service Analyst, IT Helpdesk, or similar position(s).
- Willing to train the right person.
- Minimum grade 12 diploma, with bonus points for post-secondary work that is related to the position (office education, administration, etc.)
- Experience working in an office environment is preferred, but not necessary.
- Bonus points for additional certifications relating to any of the software mentioned or having a Computer Science or IT background.

*KAI is an equal opportunity employer that values a diverse workforce of creative minds.

** Valid class 5 driver’s license and access to own vehicle

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: In person

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