Bellperson / Valet / Driver (Gratuity Earning

3 weeks ago

Ottawa, Canada Lord Elgin Hotel Full time

**SUMMARY**:
**RESPONSIBILITIES**:

- Act as an ambassador and welcoming component of our guests’ arrival
- Assisting with luggage to and from rooms
- Creating and or locating items such as maps, directions or supplies that guests may require
- Arrangement of transportation, reservations or services for guests as required (restaurant, theatre, etc.)
- Problem solving guest concerns and proactively exceeding guest expectations
- Valet parking of guest vehicles
- Keeping adequate supplies of brochures, maps, and tourist information available for guest use
- Providing thorough information about our hotel rooms, amenities, services and local attractions
- Ensure timely retrieval of all luggage, packages etc. that have been checked at the bells stand
- using proper documentation procedures
- Maintain post by bell desk and/or front entrance when not assisting a guest to ensure visibility and availability for all guests
- Complete all required checklists/paperwork during shift as required. Includes but not limited to: valet list, check out log, daily checklist, valet
- Responding promptly to all requests by guests and employees and informing appropriate contact of maintenance deficiencies, guest concerns or service issues
- Working closely with all hotel departments to improve service delivery and efficiency
- Participation in committees, focus group meetings and departmental meetings
- Ensure the work environment is tidy and well organized at all times - Own the lobby
- Other duties as assigned by supervisor or management may be modified upon business necessity.

**QUALIFICATIONS**:

- Must have valid G license with excellent record and able to drive automatic and 5 speed vehicles
- Excellent communication skills in English (other languages, including French, a definite asset)
- Excellent organizational, interpersonal and administration skills
- Demonstrated knowledge of guest/ customer service and a genuine desire to exceed guest expectations
- Impeccable attention to detail while working in a fast paced environment
- Must be flexible with regard to scheduling inclusive of weekends and holidays
- Must be professional in appearance and demeanor, combined with approachability and empathy
- Previous customer service experience a definite asset
- Must be health & safety conscious
- Ability to drive Manual Transmission ('stick-shift') a requirement

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $15.50 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
- Weekends only

Supplemental pay types:

- Overtime pay
- Tips

COVID-19 considerations:
The Lord Elgin Hotel is committed to the health and safety of all guests and employees. We are preventing the spread of Covid-19 through a number of changes and policies that adhere to Ottawa and Ontario Public Health regulations.

**Experience**:

- Driving in North America: 6 years (required)

**Language**:

- English (required)
- French (preferred)

Licence/Certification:

- Ontario G-Class Driver's Licence (required)

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