Digital Learning Technician

3 weeks ago

Hamilton, Canada Mohawk College Full time

**Digital Learning Technician - Initiatives & Opportunities (November 2023 - June 2025)** Status**:Initiatives & Opportunities (November 2023 - June 2025)

**Hours**: Monday to Friday; 35 hours/week

**Home Campus**: IAHS

**Payband**: G

**Rate of Pay**:$32.42

**Posting Date**:November 15th, 2023

**Closing Date**:November 29th, 2023 at 7:00pm EST

We support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

**Digital Learning Technician, CPA**

**Responsibilities**:
The duties of this position include, but are not limited to:
**Learning Technologies Support and Training**
- Provides technical expertise to support asset creation in consultation with faculty.
- Through administrative access to teaching and learning tools such as the LMS, assist faculty, staff, and learners with problems that surface in a quick and efficient manner.
- Maintain Canvas Connect Catalogue of CPA courses/programs.
- Support the enrollment of learners to CPA courses by managing Promotional codes and viewing enrollment/learner analytics.
- Provides recommendations to faculty on existing learning technologies and tools to be used in specific situations or to remedy specific issues
- Prioritizes support requests and determines if the request needs to be escalated to CTL. (i.e. pedagogy, MyCanvas troubleshooting)
- Assist with the integration of these created assets into LMS platforms by providing instructional resources and one-on-one meetings as needed.
- Create and delivers learning technology demonstrations/workshops to Faculty.
- Create self-serve training videos and resources for faculty and students to improve the quality of their interaction with the learning material.
- Use technical expertise, collaborate with all stakeholders to identify and provide recommendations on existing learning technologies and tools to be used in specific situations or to remedy specific issues.
- Communicate with Subject Matter Experts (SME) regarding technical issues in courses, assists with acute troubleshooting and coordinates and/or trains the faculty in how to fix the issue.
- Provide orientation, technical training, coaching and support to programs and individual faculty and staff; demonstrates the use of digital tools.
- Create and provide templates to ensure a predictable experience and assist faculty in the co-creation process.

**Development and Maintenance of Virtual/Remote Educational Assets**
- Develops and delivers training sessions, workshops, one-on-one sessions.
- Create, design, adapt and maintain multiple Canvas and Canvas Connect course shells for CPA courses and programs in collaboration with CPA staff.
- Re-develop traditionally-delivered materials to virtual/remote experiences.
- Implement Universal Design for Learning (UDL) principles.
- Meet or exceed Web Content Accessibility Guidelines (WCAG 2.1 AA) and AODA legislative requirements.
- Continuous improvement of services offered.
- In consultation with the simulation design team (faculty simulation lead and Simulation Technologists) conduct simulation creation including scripting, storyboarding, filming, editing, building and review of final product for CPA programs.
- Coordinating production of multimedia materials.
- Develop and maintain self-serve digital resources to support online learners including end-user guides, videos, animated gifs, etc.

**Administration and Coordination**
- Create and adapt workflow processes to increase efficiency of CPA programs.
- Collaborate with faculty to identify gaps to support the unique program and learning needs of the Centre for Professional Advancement.
- Developing, installing, exploring, and testing new and emerging products, platforms, and methods within pilot projects.
- Responding to requests from administration and program coordinators to create customized plans to improve the quality of curriculum in remote/virtual learning environments.
- Catalogue created assets and resources for future use across stakeholders.
- Planning and tracking for larger projects, including coordinating production of multimedia materials and helping to ensure projects are delivered on time and within budget under direction of manager.

**Other duties as assigned**

**Qualifications**:

- 1 year of practical experience with the following: remote-virtual learning technologies; design, development, delivery and evaluation of user training; consultation and client service supporting multiple levels within an organization; project management; design and development of digital learning technol

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