Technical Support Analyst, Hardware

2 weeks ago

Toronto, Canada Tangerine Full time

**Requisition ID**: 176584

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape

**WHAT YOU WILL BE DOING**:

- Build, maintain, decommission, and hardening of Windows server hardware and operating system based on corporate compliance and hardening guideline via the combination of SCCM, VSphere, Remote Desktop, and SCOM for ongoing alerts;
- Build, maintain, decommission, and hardening of Linux server hardware and operating system based on corporate compliance and hardening guidelines using Ansible Tower, Satellite, Puppet, Vsphere, and Zabbix for ongoing alerts;
- Provide deployment, administration, maintenance, and technical support of VMware ESXi, SRM, VRA, and Horizon platforms to provide Tangerine Contact Center infrastructure in order to allow agents to work remotely and in the office seamlessly;
- Provide ongoing vulnerability management to follow corporate compliance and vulnerability scan standard, as well as an ongoing security patch to mitigate vulnerability risk on all Windows and Linux servers, including vendor appliances and the VMware platform;
- Provide ongoing Windows/Linux server hardening on new or existing servers based on server hardening guidelines, maintain regular base image updates, ongoing hardening for any new compliance requirement, and daily monitoring to meet or exceed the Security Risk Index level;
- Maintain servers in both Tangerine data center locations as primary and secondary sites to restore core banking services, including all banking systems and contact centers uptime to ensure Windows/Linux Server disaster recovery and contingency plans to ensure rapid recovery of systems in the event of an emergency of disaster;
- Participate in annual Disaster Recovery exercise and make sure servers located in both primary and secondary datacenter are ready in DR scenario;
- Provide support and transition from on-prem server environment to Cloud base environment, including GCP, AWS, and MS Azure;
- Administration and maintenance for all internal services that require Single-Sign-On (SSO);
- Provide second-level support for all desktop hardware and software for all Tangerine sites;
- Be available outside normal business hours to handle support issues

**DO YOU HAVE THE SKILLS THAT WILL ENABLE YOU TO SUCCEED IN THIS ROLE? - WE'D LOVE TO WORK WITH YOU IF YOU HAVE**:

- 3+ years of demonstrated hands-on experience in system administration supporting a large-scale, mission-critical enterprise infrastructure
- Working knowledge and hands-on working experience with Microsoft System Center, Red Hat, and VMware suite of products.
- Strong knowledge of HP server hardware (NIC, RAID, SCSI), including HP OneView and iLo
- Hands-on knowledge of authentication products for Linux and Windows Server environments, Microsoft Active Directory, and Red Hat IDM.
- In-depth knowledge of and working experience with related protocols (TCP/IP, SMTP, HTTP, SFTP, TELNET, DNS, DHCP and SNMP etc.)
- Working knowledge of routing, VPN, firewall, and system security
- Solid troubleshooting abilities, both proactive and reactive

**WHAT'S IN IT FOR YOU**:

- You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success
- You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
- You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
- You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
- Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team k

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