Guest Services Agent

3 weeks ago

Victoria, Canada Hotel Grand Pacific Full time

A full-time position, this is an excellent opportunity for recent Hospitality Management graduates or individuals with previous hotel front desk experience who are looking to join a large, luxury property.

***

**Description of Duties**:

- Collaborate with other departments to ensure a pleasant, organized, accurate, and efficient arrival process for guests
- Maximize hotel occupancy and daily revenue through upselling
- Support front desk operations by accurately collecting and recording information
- Perform accurate billing procedures
- Proactively assist all hotel visitors to minimize inconveniences and ensure guest satisfaction
- May include training on night audit procedures

**Why Choose Us?**
- Friendly community environment
- Discounted employee parking
- Discounted gym membership for the Victoria Athletic Club
- Excellent employee meal program
- Food discounts in both our Café and Restaurant
- Discounted hotel rate for employees plus a friends & family rate
- Employee discount available at other Preferred Hotels
- Other industry discounts (whale watching, Butchart Gardens, etc.)
- Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program)
- Defined Contribution Pension Plan & an RRSP matching program available when eligible
- Employee recognition & referral programs
- Treat days, social events, and an annual staff party
- We are an equal opportunities employer and value diversity and inclusion in our team
- We support the professional growth of our employees through use of internal job postings.
- Job Requirements/Qualifications:

- Post-secondary training in Hospitality Management preferred
- At least 1 year of front desk or reservations experience in a full-service hotel
- Experience with Opera PMS software preferred
- Professional, welcoming, and enthusiastic demeanour
- Positive and effective verbal & written communication skills
- Eager to learn with a conscientious attitude
- Exceptional attention to detail
- Able to maintain composure, professionalism, and organization during rush periods
- Takes initiative to maintain high standards of personal presentation at all times
- Solid knowledge of Victoria and the surrounding area
- Second language is an asset
- Comfortable standing at a desk on a continual basis
- Available to work more than 30 hours per week at varied shift times
- Salary/Wage: 23.07/hr
- Job Application Process:
Two professional references are required prior to an offer being made

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