**Purpose**:
The IT Coordinator is responsible for supporting the CFT Group Information Technology Infrastructure, and providing IT support services to all staff. This position requires a strong technical aptitude to cope with rapidly changing technology, and work productively with mínimal supervision. The position requires someone who is a team player, self-directed with the ability to thrive in a changing environment and has a desire to help people solve their technology issues. Good communication and some leadership skills are essential in this role.

**Responsibilities**:

- Provide IT support to all CFT Group staff, including the executive management team.
- Set up, monitor and maintain all Company computers, office machinery, and mobile phones.
- Administration and maintenance of gate security access system.
- Troubleshoot and triage computer and network failures and serve as liaison with external consultants.
- Identify Company’s computer needs and assist with the purchase and installation of approved equipment and software.
- Maintain CFT Group electronic files, records, and archives and ensure that all electronic files are backed up regularly.
- Assist in the development of IT procedures and policies.
- Be thoroughly familiar with, and ensure adherence to, pertinent legislation, regulations, guidelines, CFT Group policies, procedures and processes.
- Maintain IT documentation procedures, standards, best practices, settings, installation sequences and back-out instructions.
- Maintain inventory of installed software, hardware, manage software licensing, IT assets and follow proper procedure for the disposal of electronic assets.
- Assist with other projects and tasks as required.
- Emergency Operations support as assigned.

**Qualifications**
- A diploma or certificate in computer information systems, IT support, network administration or significant relevant experience.
- Minimum of 2 years’ experience in information technology, database management, computer, and network support.
- Experience using Google Docs and various industry specific software including CRM, ScrapIT, and Fleetio is an asset.
- Experience setting up workstations.
- Professional working proficiency in spoken and written English is required; bilingualism is an asset.
- Expertise configuring and managing Apple iOS and Android devices.
- Strong analysis, troubleshooting and problem-solving skills.
- Strong understanding of information technology tools and concepts.
- Strong interpersonal and communication skills working with technical and nontechnical personnel at various levels in the organization.

**Working Conditions/Physical Requirements**:

- Employment is conditional upon providing a clean police criminal check.
- Employment is conditional upon the ability to perform a variety of physically demanding tasks safely.
- Employee may be required to be available to respond to after-hours emergencies.
- Employee may be required to work evening, holiday and weekend shifts.
- Employment is conditional upon maintaining confidentiality of CFT information.

**Salary**:

- $50,000.00 to $60,000.00 annually

**Salary**: $40,045.18-$81,356.11 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Nepean, ON K2G 4N4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Information Technology: 1 year (preferred)

Work Location: In person