Dispatcher

6 months ago


Scarborough, Canada National Express Full time

**Description**

Stock Transportation Ltd. (a subsidiary of National Express LLC) operates more than 2,800 school buses and serves 35 school districts throughout Ontario, Nova Scotia and Alberta. Our corporate office, located in Markham ON, houses the administrative and support functions for the company. Stock Transportation has a strong record of success and decades of experience in pupil transportation. With the support of National Express Group, a global leader in transportation, we are continually focused on delivering our service promise: Getting students to school safely, on time and ready to learn®.

A DIVISION OF NATIONAL EXPRESS LLC

National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

**Responsibilities**:
- Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.- Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.- Communicates all relevant details of driving assignments to drivers to ensure proper execution.- Assist drivers with routing directions and directs them to perform special services when required.- Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.- Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.- Notifies District and CSC personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.- Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with school board and province requirements.- Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.- Maintains high compliance to dispatch standard operating procedures.- Handles customer concerns and requests for information in an expeditious and professional manner.- Escalates unresolved issues to management as appropriate.

**Qualifications**- High school diploma or GED- Previous dispatch experience is preferred;- Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.- Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).- Ability to read and interpret documents and instructions from customers and other team members- Ability to perform work activities requiring cooperation and instruction- Ability to function in a fast-paced environment, under substantial pressure- Ability to work within the appropriate level of independence- Ability to problem solve- Ability to operate two-way and emergency radio systems- Ability to use office machines (fax, scanner, copier, zip drive, telephone system)- Ability to use Microsoft Office Program and computerized routing software.- Ability to work independently- Ability to read road and street maps- Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities- Bi-lingual abilities a plus

Stock Transportation is an Equal Opportunity Employer

**Key Words** : Dispatch, Dispatcher, Bus Dispatcher, Truck Dispatcher, Delivery Dispatcher, Transportation Dispatcher, Public Safety Dispatcher, Emergency Dispatcher, Radio Dispatcher, Station Dispatcher, Router, Route Writer, Route Planner, Trip Planner, Transportation Route Planner, School Bus Transportation, Student


  • Dispatcher

    6 months ago


    Scarborough, Canada First Student Full time

    **First for a reason** First Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily. At First Student, our...

  • Dispatcher

    2 weeks ago


    Scarborough, Canada Driver Full time

    First for a reason First Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.At First Student, our Dispatchers are...

  • Dispatcher

    5 months ago


    Scarborough, Canada GardaWorld Full time

    **Are you ready to suit up?**: If you are looking for a job in a stable environment, this is the one for you! As a Security Officer in the banking industry, you will play a key role in ensuring the safety of workers for high profile clients! **What's in it for you?**: - We offer competitive wages & comprehensive health benefits - We can guarantee 40...

  • Dispatcher

    5 months ago


    Scarborough, Canada Scarborough Disposal Ltd Full time

    Job Summary: Hiring a skilled and detail-oriented Dispatcher to join our family owned disposal company established in 1989. Experience in the waste industry is mandatory. Duties include but not limited to: - Provide quotes and take bin orders over the phone - Track and update customers on pick up and delivery times - Communicate between customers and...

  • Dispatcher

    6 months ago


    Scarborough, Canada United Road Services, Inc. Full time

    Job Summary The main function of the Dispatcher is to help coordinate our professional car haulers’ across the region with accuracy, courtesy, and superb service, which allows both the driver to maximize their revenue and earnings potential. This position requires a self-motivated professional with the ability to think quickly on his/her feet, exercise...

  • Truck Dispatcher

    6 months ago


    Scarborough, Canada shoba transportation inc Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Tasks**: - Ensure accuracy of completed time sheets, payroll and other summaries - Maintain work records and logs - Perform general office duties - Provide customer service - Advise vehicle operators of traffic and other problems - Dispatch personnel...

  • Dispatch Coordinator

    2 weeks ago


    Scarborough, Canada Atlantic Packaging Products Ltd Full time

    We are looking for a Dispatch coordinator for our Scarborough location. This position is responsible for being the liaison between the customer and the drivers to ensure pickups are done in a timely fashion and customer inquiries are handled professionally and accurately. ***This role will be based out of 255 Brimley Rd, Scarborough, ON** **What you will...

  • Winter Dispatcher

    2 months ago


    Scarborough, Canada Miller Paving PPSA Full time

    As a Winter Dispatcher, You will: Dispatch and coordination of drivers, assigning route cards, assisting supervisors with directions Timely and accurate completion of winter documentation including driver timesheets Monitoring of Winter Plow Units on GPS as required Assist in dispatching winter works units and monitoring radio to answer driver...


  • Scarborough, Canada Secure Force Security Full time

    Responsibilities: - Supervise and oversee the daily operations of the dispatch department - Manage a team of agents and ensure efficient coordination of activities - Monitor and prioritize incoming shifts and assign them to appropriate agents - Utilize whatsapp groups and apps to track shift details and ensure on-time arrival on specific job. - Ensure site...

  • Winter Dispatcher

    1 month ago


    Scarborough, Canada Colas Full time

    **Subsidiary**:Miller Paving Limited Location: Scarborough **About Us**: The Miller Group, a subsidiary of Colas Canada, is a Canadian leader in the construction and maintenance of transportation infrastructure since 1917. We provide exceptional customer service and operational support using our time-proven construction methods and innovative...

  • Dispatcher, Trucks

    5 months ago


    Scarborough, Canada Plantinum Transport Group Inc. Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Ensure accuracy of completed time sheets, payroll and other summaries - Ensure proper functioning of equipment - Light cleaning duties - Maintain work records and logs - Monitor personnel workloads and locations - Organize warehouse and work areas -...

  • Plumbing Dispatcher

    5 months ago


    Scarborough, Canada Plumbline Mechanical Services Inc. Full time

    Education: - Expérience: **Education**: - College/CEGEP - or equivalent experience **Tasks**: - Ensure accuracy of completed time sheets, payroll and other summaries - Maintain work records and logs - Perform general office duties - Provide customer service - Dispatch personnel according to schedules and work orders - Dispatch personnel as required by...

  • Dispatcher

    5 months ago


    Scarborough, Canada Stephenson's Rental Services Full time

    **Who we are** Stephenson’s Rental Services is a success story spanning over 70 years and 500 employees looking to expand our team with **diverse** and **talented **individuals. We believe that simplicity is the key to unlocking greatness, and we push past obstacles that help you be your best. We live our values through **Respect, Passion, Simplicity,...

  • Towing Dispatcher

    5 months ago


    Scarborough, Canada Fix Auto Full time

    Responsibilities: - Coordinate and schedule the transportation of goods and materials using transportation management systems. - Communicate with drivers, suppliers, and customers to ensure timely delivery of shipments. - Analyze shipping and receiving data to optimize supply chain efficiency. - Use SyteLine software to track inventory and manage orders. -...

  • Dispatcher, Trucks

    5 months ago


    Scarborough, Canada OS Skydart Logistics Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Freight forwarding **Tasks**: - Light cleaning duties - Maintain work records and logs - Provide customer service - Advise vehicle operators of traffic and other problems - Communicate with ships, aircraft and other remote operations -...

  • Dispatcher, Trucks

    6 months ago


    Scarborough, Canada OS Skydart Logistics Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Work setting**: - Freight forwarding **Tasks**: - Light cleaning duties - Maintain work records and logs - Provide customer service - Advise vehicle operators of traffic and other problems - Communicate with ships, aircraft and other remote operations - Follow-up...

  • Winter Dispatcher

    2 months ago


    Scarborough, Canada Colas Full time

    Subsidiary: Miller Paving Limited  Location: Scarborough  About UsThe Miller Group, a subsidiary of Colas Canada, is a Canadian leader in the construction and maintenance of transportation infrastructure since 1917. We provide exceptional customer service and operational support using our time-proven construction methods and innovative technologies,...

  • Plumbing Dispatcher

    6 months ago


    Scarborough, Canada Capital Plumbing and Heating Full time

    **Duties** - Answer all phone lines efficiently while maintaining customer satisfaction. - Analyze and evaluate incoming customer orders for accuracy and completeness. - Enter data into the system accurately and efficiently. - Coordinate and schedule for HVAC and Plumbing Technicians. - Communicate with Technicians, customers, and internal teams to ensure...


  • Scarborough, Canada Bradshaw Plumbing & Heating Full time

    Plumbing Dispatcher/ Administration - Full time position located in Scarborough must have experience. Top wags including benefits. Please only reply if you have experience in dispatching and administration. **Salary**: $16.55-$26.00 per hour **Benefits**: - Dental care - Extended health care - On-site parking Schedule: - Monday to...

  • Service Coordinator

    7 months ago


    Scarborough, Canada J.L. Refrigeration Inc. Full time

    **About the Job** **J.L. Refrigeration Inc**. is recognized as one of the leading Supermarket Refrigeration companies in the GTA (Greater Toronto) and surrounding areas. Our mission is to consistently offer our customers superior quality service each and every time. We are looking for a **Service Coordinator / Dispatcher** to join our team! This role is...