Customer Service Representative

2 weeks ago


Mission, Canada Doctor Love and Hemp City Full time

**Job Summary**

**Duties**
- Respond promptly to customer inquiries via phone, and in person.
- Provide accurate information regarding products.
- Opening and/or Closing duties that will have full training on.
- Analyze customer issues and provide effective solutions.
- Help out when stock comes in to ensure it is priced and tagged and ready to be put out for sale.
- Communicate clearly and professionally with customers to ensure satisfaction.
- Upsell or cross-sell products when appropriate to enhance the customer experience.
- Utilize phone etiquette to create a positive impression during calls.

**Requirements**:

- Proven experience in a customer service role is preferred.
- Strong sales skills are an asset for promoting products effectively.
- Cash Handling experience is a must.
- Excellent phone etiquette and communication skills are essential.
- Ability to analyze information quickly and accurately.
- Strong problem-solving skills and the ability to handle challenging situations calmly.
- A positive attitude and a commitment to delivering exceptional customer service.

We offer a competitive Bonus structure along with an hourly wage to help all employees reach their sales goals daily.

Must be 18+ to apply.

References will be required upon interview.

**Job Type**: Part-time

Pay: From $17.40 per hour

Expected hours: 16 - 20 per week

Additional pay:

- Bonus pay

**Benefits**:

- Store discount

Schedule:

- Every Weekend
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Cash handling: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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