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Front Desk Associate

1 month ago

Calgary, Canada YYC Pickleball Full time

YYC Pickleball is a vibrant and welcoming pickleball facility dedicated to providing the best pickleball experience for players of all skill levels. Join our team and be a part of an exciting and growing sport that's taking the world by storm

Position Overview: We are seeking a friendly and enthusiastic Front Desk Associate to be the face of our facility. As a Front Desk Associate, you will be responsible for providing exceptional customer service, managing court reservations, and ensuring the overall satisfaction of our members and guests.

Key Responsibilities:

- Welcome and assist members and guests with a warm and friendly demeanor.
- Answer inquiries about facility services, membership options, and pickleball programs.
- Manage court reservations, ensuring efficient scheduling and accuracy.
- Collect fees and process payments accurately using our point-of-sale system.
- Maintain a clean and organized front desk area.
- Communicate effectively with staff, coaches, and management to coordinate daily operations.
- Assist in organizing and promoting events, tournaments, and clinics.
- Provide support for facility upkeep and equipment maintenance.
- Uphold facility policies and ensure the safety and enjoyment of all players.
- Address member and guest concerns and escalate issues as needed.
- Contribute to the positive and inclusive atmosphere of our pickleball community.
- Must have reliable transportation

Qualifications:

- Excellent customer service and interpersonal skills.
- Knowledge of pickleball an asset but not required
- Strong organizational and multitasking abilities.
- Proficiency in using computer systems and software for reservations and payments.
- Enthusiasm for pickleball and a desire to promote the sport.
- Previous experience in a front desk, customer service, or sports facility role is a plus.
- First Aid/CPR certification is a bonus but not required.

Schedule: Our facility operates 7 days a week between 8am and 10pm, and availability during these times is essential.

Join the YYC team and be a part of a dynamic and growing pickleball community. We look forward to having you on board

**Job Types**: Full-time, Part-time

Pay: $15.00-$17.00 per hour

Expected hours: 16 - 32 per week

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 2 years (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person