Store Manager

3 weeks ago

Halifax, Canada Java Blend Coffee Roasters Full time

Reports To: District Manager; Directs: Baristas, Key Holders, Shift Supervisors, Assistant Managers

**PURPOSE**:The Store Manager (SM) increases sales and profits by being responsible for the oversight of the day-to-day functions of the café, and the customer and staff experience. This includes upholding company standards throughout all customer and staff areas of the store (inside and outside), remaining aware of customer and staff needs, and monitoring and ensuring fast, accurate and friendly service at the cash registers, on the café floor and at point of handoff. The SM’s supervision takes the form of side-by-side involvement in the work to observe, assess and coach performance, as well as to set the pace of work. The SM links their every action to productivity and business results. The SM is guided by the company vision and Core Values.

**Essential Job Functions**:

- **Store Performance**

Ensure store performance meets targets in sales, profit, production, and productivity based on annual performance expectations for the store. Continually monitor and set the pace of work. Have awareness of company objectives and an understanding of local market potential. Has the ability to analyze key metrics and information, tie findings to observations and take appropriate action. Inspect the sales floor for shop-ability and ensure productivity of staff & merchandise.
- **Leadership and Development**

Lead, direct and supervise the work of the entire staff. Oversee Shift Supervisors in proactively planning staffing needs, recruiting, selecting and training staff at all levels. Regularly observe, assess, interact, coach and counsel the team. Regular interaction, training, coaching and counseling of staff. Identify and develop high potential staff for all management positions through on-the-job, guided work. Maintain a respectful values-driven workplace. Use open communication tools and convert staff input into meaningful action. Address complaints and resolve issues consistent with our values, policies and procedures. Provide recognition and candid feedback. Receive and relay business information, initiatives, expectations, priorities, etc.
- **Customer Service**

Deliver a positive customer experience by setting the example for, as well as training and coaching customer service expectations, working with all members of management and staff to ensure execution. Receive and respond to customer questions, requests and complaints. Ensure a quick, accurate and positive experience for customers. Actively engage with the customer by seeking first hand feedback to make improvements to all aspects of the café experience. Guide the staff in implementing the set-up of sales and marketing promotions & programs.
- **Staff Engagement**

Maintain a respectful, values-driven workplace. Use open communication tools, and convert staff input into meaningful action. Resolve staff issues in a manner consistent with company’s values, policies and procedures. Capable of performing all duties required of staff. Provide recognition and candid feedback about performance and behaviors.
- **Loss Prevention and Safety**

Protect company assets and information by ensuring their safe handling, security and integrity. Proactively promote loss prevention awareness by upholding procedures and ensuring policies are in place. Maintain a safe work environment through education, consistent follow up, ensuring policies and procedures are in place, and supporting the Joint Health and Safety Committee (JHSC).
- **Inventory Management**

Making sure the café is equipped with everything the store needs at all times. That includes weekly food orders and adjustments. Ordering cups, lids etc.
- **Scheduling**

Making sure schedules are out in a timely manner. SM will be the first point of contact for employees. SM ensures that scheduling meets all requirements for providing excellent customer service, safe staffing levels, and maintaining a profitable location. If additional staff is needed, it is SM responsibility to reach out to the DM with their staffing needs. SM will be responsible for interviews and hiring employees.

Responsible for the overall management and direction of all staff in accordance with company’s policies and applicable laws. This includes implementing and administering company programs, policies and procedures. Able to make decisions and take reasonable action in the absence of the District Manager and/or corporate support to ensure successful store operation. Leverages regional resources as appropriate. Perform any other task, function or responsibility as instructed by their immediate supervisor and/or manager of the Company.

**Education, Training and Experience**:

- High School diploma; Post-Secondary degree/diploma preferred.
- Strong mathematical and analytical skills.
- Ability to communicate well in both verbal and written forms.
- Ability to plan, organize, execute and manage the work of others.
- Ability to reason

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