Patient Care Coordinator

5 months ago

Hanover, Canada Dentalcorp Canada Full time

About Us:
We are located on 399 18th Avenue in Hanover, our location offers plenty of free parking for our team members.

Dr. Derek Grundy and associates have been providing family and cosmetic dental care with sedation to Hanover and surrounding areas for over 30 years. Our two-level practice has 17 dental treatment rooms equipped with TV’s allowing patients to relax during their appointments.

To ensure comfort for our patients we offer a variety of sedation options including IV and oral conscious sedation, Pado Sedation and Nitrous Oxide Sedation. We strive to provide our patients with the latest technology such as online Digital CT Scanner as well as Itero & Medit digital technology.

Additionally, through working within our network of clinics, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.

Schedule:
_Full-Time_
- Monday to Friday
- Evenings and Saturdays are required

Benefits of Joining Our Team:
- Benefits offered- Uniform allowance- Competitive compensation- Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more- Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services- Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education- Attend social and CE events to network with dental professionals in your community- Work-life balance and flexibility- Access to modernized technology to provide optimal oral care to patients

**Responsibilities**:

- Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
- Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
- Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
- Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
- Effectively manage the recall system and accurately maintain the patient database
- Process referral letters and other patient correspondence upon receipt from the provider
- Manage and file all patient records and charts
- Demonstrate active listening and empathy to patients using effective communication skills

About You:

- Minimum 1 year of Administrator experience
- Clinical background considered an asset
- Previous dental experience highly preferred

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