Service Project Manager

2 weeks ago

Calgary, Canada ABB Full time

**Service Project Manager**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. From rapid response, performance improvement to operational efficiency and life-cycle management, customer service is one of our fastest-growing areas. Automation Service Canada supports customers with ABB automation and electrical drives systems and solutions, operating in a wide range of industrial and utilities markets, across Canada. Our customers operate mission critical 24x7 processes which rely on ABB support from installation and initial start-up, through to life-cycle services to maximize the availability of the solutions provided by ABB and optimize their operations. In this role, you will oversee the delivery of Service projects and ABB Customer Care Agreements within Automation Service Canada largely in Canada and in some cases international locations. Reporting to the Service Manager for the AB and SK region, you will maintain and enhance customer satisfaction by ensuring that customer requirements and all targets are met, providing excellent service at every stage of the customer orders.

**Your responsibilities**:

- Managing customer service orders to ensure best practices in cost control, resource efficiency and Health, Safety & Environment (HSE).
- Working with other functions to coordinate contract negotiations and claims with customers.
- Work closely with the ABB Account Managers to identify new opportunities.
- Prepare quotes and implement contract changes based on customer requests.
- Achieving service order deliverables and compliance with contract requirements.
- Coordinate project team effort including engineering, testing, site work activities and sub-contractors.
- Review status, monitor, analyze and report on contract performance.
- Building strong relationships with customers and stakeholders.

**Your background**:

- A minimum of five (5) years of experience managing industrial control systems (DCS) and electrical apparatus projects.
- Experience in industrial and/or utilities markets is required.
- Demonstrated experience in management of project scope, cost, financial analysis, schedules and vendors/subcontractors.
- A collaborative, solution-focused approach, and strong written and spoken communication skills.
- Engineering Degree or Technology Diploma.
- Project Management PMP designation and experience with SFDC would assets.
- Strong computer skills - SAP experience, Microsoft Suite including; Word, Excel, PowerPoint, MS Project.

**Benefits**:

- Retirement plan
- Healthcare plan
- Accident insurance
- Wellbeing program

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