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Manager, Safety Ambassador Program
1 month ago
**Description**
**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**
Reporting to the Manager, Corporate Quality Audits, the Manager, Safety Ambassador Program is responsible for ensuring the safety and well-being of the airside operations at Montreal Airport by providing positive re-enforcement through safety presence, implementing prevention plans, risk management strategies, and fostering a strong safety culture critical to ensuring a safe workplace.
The Managers will support all aspects of Ground Safety at Montreal Airport, and competencies must include but are not limited to the ability to lead and influence culture change, identify, analyze and risk assess hazards, incidents and issues to ensure appropriate corrective measures have been implemented. The incumbent will also oversee the implementation and effectiveness of mitigations and corrective action plans.
The MSA program implements a data-driven and evidence-based safety enforcement program. The MSA program works in conjunction with the safety compliance, audit and risk teams, to develop preventative, and in future, predictive safety modelling programs.
**Key Accountabilities**:
- Act as a change agent by providing proactive leadership and employing constructive coaching moments when safety protocols are not upheld - offering individual guidance or addressing an entire team when systematic issues arise.
- Collaborate regularly with station management on comprehensive observations across airside operations and personnel, ensuring adherence to Air Canada's safety plan and program while maintaining productivity. Engage with employees to address any safety concerns they might have in a diplomatic manner.
- Accountable for safety oversight of airside activities, not limited to arrival and departure, baggage, and cargo operations for the purpose of conducting 1:1 safety intervention, document staff interventions and briefings in staff admin. Analyze follow-up actions for trends, and work with station on review and escalation of required administrative actions as necessary.
- Responsible for giving direction to the Customer Experience Manager (CEM)/Station Management by providing oversight and guidance regarding investigation best practices. Deliver unwavering safety expertise through planned activity inspections, round-the-clock monitoring, and enforcement of airport operations, guaranteeing compliance with both internal SOPs and external regulations such as Transport Canada, IOSA, ISAGO and AA rules and regulations.
- Manage and direct CEM/Station Management through all layers of the investigation process. Provide continuity to ensure primary root causes are identified and appropriate mitigation measures are established.
- Enforce the Airport Vehicle Operators Program and the Airport Traffic Directives, encompassing educational initiatives, while supporting and providing leadership guidance to all investigations of airside accidents, incidents, and operational discrepancies.
- Monitor and develop response plans to safety data inputs such as Assai, or other AI programs which will be implemented to compliment existing oversight activity.
- Responsible for fostering a seamless collaboration with the designated safety point of contact to liaise effectively with internal and external stakeholders. This collaborative effort encompasses Airport Operations, Cargo, Cabins, and ACM, ensuring strict adherence to Transport Canada Regulations, FOD Program, Canadian Aviation Regulations (CARs), and Canadian Aviation Security Regulations (CASRs).
- Champion and actively endorse all safety control initiatives, reinforcing our commitment to fostering a safety operational environment.
- Manage and maintain seamless communication channels with Local Fire, Police services, and other safety partners as necessitated by operational imperatives.
- Play a primary role in contributing significantly to the development of an analytical dashboard designed to discern emerging data trends.
- Engage collaboratively with quality assurance and compliance teams to ensure an additional layer of defence towards safety compliance and provide instrumental guidance to the station in executing effective corrective actions aimed at risk mitigation.
- Conduct frequent interviews with front line employees to foster open feedback and communication to influence a non-punitive safety culture.
- Skillfully build and execute regular safety sessions throughout the year, including local townhalls, leading an ongoing and open dialogue surrounding prevalent safety trends.
- Present safety feedback to frontline employees and frontline management based on trends and observations.
- Ensure safety critical information is conveyed to internal and external service providers as applicable, to operations conducted.
- Lead
