Employment Resource Advisor

5 months ago

Brampton, Canada WCG Services Full time

**Who we’re looking for**:
**Employment Resource Advisor**

**Program**: Employment Ontario

**Status**:ie. Permanent Full-Time

**Location**:Brampton, ON

Like WCG, you believe in the power of work to transform lives. As an Employment Resource Advisor, you’ll be responsible for assisting clients in the Self-Serve area of the centre, ensuring all clients accessing are provided with a consistent, professional and welcoming environment. This role provides clients with the information, tools and resources to enable them to undertake job search, career planning, self-assessment, labour market research or other employability-related activities as independently as possible. This role also provides basic job search instruction and technical support, as appropriate. This role liaises with Employment Consultants and other staff to ensure that all services offered in the Self-Serve area are current and appropriate to the community and for client needs.

**What you’ll do**:

- Check the Employment Ontario Case Management System daily for new client referrals and assign them to Employment Consultants
- Provide clients with access to employment-related self-assessment tools such as interests, personality type and values, and career planning and employability assessments
- Coordinate with Employment Consultants and Retention Specialist to complete client outcome checkpoints in a timely manner
- Assist with completion of initial eligibility determination, identity verification, and client sign-in
- Phone clients to remind them of workshops
- Screen clients to determine readiness and ability to look for work independently by:

- Supporting the determination of client eligibility for self-serve or case management services
- Assessing if client needs crisis care services, and supporting the client in accessing these services
- Support clients in the Self-Serve area to access resources including computer workstations with internet access, relevant software programs, Labour Market Information (LMI), telephones etc.
- Support clients in registering for self-serve job search workshops

**What you bring**:

- Demonstrated experience providing customer service, resolving issues both in person and in a virtual service delivery environment, and working with individuals with complex barriers and a broad range of cultural backgrounds
- Knowledge of the local labour market, community resources and government programs
- Knowledge of job search techniques, career development, and issues relating to unemployment
- Ability to work outside business hours, including in shifts and evenings, when required
- Solid understanding of confidentiality and other professional codes of conduct
- Strong digital literacy skills including Microsoft Office Suite
- Employment conditional on obtaining a criminal record check

**Preferred Criteria**:

- Advanced knowledge of employability skills & duties for most employment sectors
- Post-secondary certificate, degree, or diploma in a relevant field (e.g. career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management)
- Experience with provincial government and other online tools and online employment services
- Certified Career Development Practitioner (CCDP) certification
- Comfort and proficiency using Microsoft Office and Social Media tools
- Bilingual (English and another language)

**What we offer**:

- Competitive salary of $48,142.50 per year
- Comprehensive and flexible health and dental benefits
- Ongoing learning and development opportunities
- Generous time off policy to encourage work/life balance
- A diverse and inclusive workplace with a track record of high employee engagement and teamwork

**_ For complete job requirements, see the full Job Description _**_here_**_._**

**Passion and Lived Experience Matter**:

- WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone._
- WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process._

WCGEO

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