Customer Solutions Expert

2 weeks ago

Whitehorse, Canada NorthwesTel Full time

This position is responsible for supporting the retail and wholesale sales teams by designing telecommunications solutions to meet customer requirements, analyzing solution economics, and by articulating the value to help customers to meet their business needs. This position has input and influence on the Capital Budget, on the Sales Support operating budget, and on product services planning and implementation as performed by Marketing.

This position has no direct reports.

Employment Equity

Specific Accountabilities
- Provide quotes on a variety of customer requests addressing both the short-term immediate needs of the customer and their longer-term network/telecommunications requirements. This would include performing analysis of alternatives, costing, design, and strategic recommendations. Solutions would include a combination of tariffed and/or special assembly services (non-tariffed services).
- Consult with Account Executives, Account Managers, Northwestel affiliates, and clients to prepare the technical and business needs of the client account plans and major proposals (i.e. develop the economic basis for both Northwestel and the client).
- Coordinate the design and implementation of accepted client projects to a stage where the handoff is made to engineering/operations.
- Provide feedback to Product Managers and others on product evolution and new product requirements for the perspective of the customer.
- Liaise with equipment suppliers (to assess technical compatibility of solution, to determine availability of equipment and to prepare pricing for quotations to customers), systems architects (on network and systems compatibility), telecommunication consultants (who represent the client) and Product Managers.
- Participate in special projects, as assigned, from time to time.
- Actively participate in the Health & Safety program by working in compliance with OH&S Acts and Regulations, completing required training and reporting immediately to your immediate Manager or your Workplace Health and Safety Committee any work-related hazards and concerns.
- Each incumbent is expected to become an expert in an area or areas (such as data/wireless networking, key systems/PABX, access, radio/satellite, site/space/power) to support the Sales function, i.e. become an internal resource and share this knowledge accordingly.

Knowledge And Skills Required
- Alternate combinations of education and work experience will be reviewed on an individual basis.
- Strong interpersonal, communication (oral, written and presentation), negotiation, analytical (e.g. cost/benefit analysis), organizational and project management skills;
- Networking certifications (e.g. CCNA, CCDA and/or CCDP) will be considered as assets.
- Experience with IP Networking, radio/satellite will be considered an asset.
- Relevant experience with Workplace Health & Safety Committees, or knowledge of the elements of a health and safety program or health and safety regulations in Canada will be considered an asset.
- As a safety conscious COR Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement._

What We Offer You
- Health & Wellness Benefits, Pension Plan, Discounts
- Team Incentive Bonus
- Paid Vacation with a Vacation Travel Allowance
- Work-Life Balance
- Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

**Qualifications**:
**Skills**:
**Preferred**
- Intermediate_

**Technology**
- Intermediate_

**Routers**
- Intermediate_

**Network Technologies**
- Intermediate_

**Network Security**
- Intermediate_

**Network Architectures**
- Intermediate_

**Mitel Voice Switching Equipment**
- Intermediate_

**IP networking**
- Intermediate_

**LAN/WAN**
- Intermediate_

**Internet System**
- Intermediate_

**Enterprise Networking**
- Intermediate_

**Economics**
- Intermediate_

**Digital Radio Systems**
- Some Knowledge_

**Data/IP equipment**
- Intermediate_

**Data/IP**
- Intermediate_

**Business Modelling**
- Intermediate_

Behaviors

**Preferred**

**Functional Expert**Detail Oriented***: Capable of carrying out a given task with all details necessary to get the task done well**Team Player***: Works well as a member of a group**Innovative***: Consistently introduces new ideas and demonstrates original thinkingMotivations

**Preferred**

**Entrepreneurial Spirit***: Inspired to perform well by an ability to drive new ventures within the business**Financial***: Inspired to perform well by monetary reimbursement**Ability to Make an Impact***: Inspired to perform well by the ability to contribute to the success of a project or the organization**Self-Starter***: Inspired to perform without outside helpEducation

**Preferred**
- Bachelors or better in Business Administration or r

  • Customer Experience Associate

    4 weeks ago

    Whitehorse, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Retail Manager, Services

    3 weeks ago

    Whitehorse, Canada Staples Canada Full time

    Who we are Staples Canada is The Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together. Some of what you do As the Services Manager, you're...

  • Manager, Process, Planning,

    3 weeks ago

    Whitehorse, Canada Northwestel Full time

    Job Details Description The Manager, Process Planning and Support analyzes the feasibility and impacts of strategic business change on the Network & Field Operations team as the functional expert for all related Order to Cash and Incident Management business processes and related IT applications. This position advocates for the Network & Field...

  • Training & Development Coordinator

    4 weeks ago

    Whitehorse, Canada Parsons Corporation Full time

    Description : Parsons is looking for an amazingly talented Training & Development Coordinator to join our team! In this role you will get to play an integral role in improving the development and advancement of the organization's employees. What You'll Be Doing: Assess project needs to drive training and development initiatives and identifies...

  • Procurement Officer

    3 weeks ago

    Whitehorse, Canada Yukon University Full time

    Join our dynamic team at the Procurement and Contracts Office! We are the go-to experts for all procurement activities at the University, offering guidance and support to our dedicated staff. Reporting directly to the Procurement Manager, this role is pivotal in administering our Procurement Policy and ensuring smooth transactions. Your responsibilities...

  • Client Service Representative

    4 weeks ago

    Whitehorse, Canada Canadian Imperial Bank of Commerce Full time

    Client Service Representative [Hourly] page is loaded Client Service Representative [Hourly] Apply locations Whitehorse, YT time type Part time posted on Posted Today job requisition id 2407685 We’re building a relationship-oriented bank for the modern world. We need talented,...

  • Client Service Representative

    4 weeks ago

    Whitehorse, Canada Canadian Imperial Bank of Commerce Full time

    Client Service Representative [Hourly] page is loaded Client Service Representative [Hourly] Apply locations Whitehorse, YT time type Part time posted on Posted Today job requisition id 2407685 We’re building a relationship-oriented bank for the modern world. We need talented,...

  • Client Service Representative

    3 weeks ago

    Whitehorse, Canada Canadian Imperial Bank of Commerce Full time

    Client Service Representative [Hourly] page is loaded Client Service Representative [Hourly] Apply locations Whitehorse, YT time type Part time posted on Posted Today job requisition id 2407685 We’re building a relationship-oriented bank for the modern world. We need talented,...

  • Front Counter Sales Representative

    4 weeks ago

    Whitehorse, Canada Kal Tire Full time

    Description Front Counter Representative – Whitehorse YT We are looking for a Front Counter Representative to strive to create a welcoming environment to our customers, responding to inquiries. Do you have experience in providing service quotes, processing sales transactions and being a product and service expert and more? Highlights Apply...

  • Principal Technical Consultant, Archaeologist

    3 weeks ago

    Whitehorse, Canada ERM Full time

    ERM is seeking a highly motivated and experienced Archaeologist to join our global consulting firm as part of our archaeology and cultural heritage team in Vancouver or Smithers, BC . The successful candidate will provide technical assistance for archaeological desk-based studies and be the field lead for studies within British Columbia and northern...

  • Kaska Community Liaison

    4 weeks ago

    Whitehorse, Canada Parsons Corporation Full time

    Description : Parsons is looking for an amazingly talented Kaska Community Liaison to join our team! In this role you will get to contribute to Parsons socio-economic planning and implementation as it relates to Kaska communities and the Faro Mine Remediation Project by providing support, assistance and input into Parsons socio-economic program and...

  • Product Manager

    4 weeks ago

    Whitehorse, Yukon, Canada Northwestel Full time

    The Product Manager is accountable for driving the profitability of existing telecom products in an assigned portfolio, developing and evolving products and services from existing ideas. Facilitate the process of gathering and developing new ideas based on industry experience, knowledge of market and technology trends to meet corporate objectives. As owner...

  • First Nations/Métis/Inuit Candidates

    3 weeks ago

    Whitehorse, Canada CIBC Full time

    Description d'emploi At CIBC, we are on a mission to build the relationship-focused bank of the future and we are looking for First Nations, Métis and Inuit job-seekers to join our Personal Business Banking team. We are committed to creating an inclusive environment that reflects the diversity of our clients and our communities. For more information...

  • Implementation Manager It

    4 weeks ago

    Whitehorse, Canada NorthwesTel Full time

    The Implementation Manager, reporting to, Senior Manager, is accountable for managing capital projects relating to implementation of Northwestel systems, facilities and equipment based on user/service requirements driven from an understanding of business needs. The manager determines the most cost-effective method for accomplishing project needs from general...

  • Commercial Account Associate

    3 weeks ago

    Whitehorse, Canada Hub International Full time

    Ignite your potential. Impact what matters. Hi, we’re HUB – a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a...

  • Sr Manager, Carrier Services

    7 days ago

    Whitehorse, Canada Northwestel Full time

    Job Details Description The Senior Manager, Carrier Services provides leadership and strategic direction for the Carrier Services Group (CSG) reporting to the CFO & VP Corporate Services. Accountable for the delivery and execution of $80M revenue and $7M expense budgets and ensuring that staff and on premises 3 parties comply with...

  • Configuration Manager

    3 weeks ago

    Whitehorse, Canada Northwestel Full time

    Job Details Description The Manager Configuration Management is responsible for Managing and optimizing the usage of Northwestel’s infrastructure resources including capacity management, optimizing system performance and providing configuration intelligence to assist in proactively ensuring that adequate network and OSS (Operational Support...

  • Pm Client Relations Flight Follower

    6 days ago

    Whitehorse, Canada Alkan Air Ltd. Full time

    **COMPANY OVERVIEW**: Alkan Air is focused on creating an inclusive and respectful workplace, with an emphasis on work-life balance to help enjoy the great outdoors. As an employee with Alkan Air Ltd., you will experience a family-like environment that is focused on helping each other succeed. Alkan Air prides itself on its training program and growing...

  • Instrumentation & Controls Specialist

    4 weeks ago

    Whitehorse, Canada WSP USA Full time

    WSP is currently seeking an Intermediate Instrumentation & Controls Specialist to join our Waste & Wastewater team located at our Yukon, Alberta, or Manitoba offices. Reporting to the Instrumentation and Controls Manager, the successful candidate will be required to have knowledge and experience in programming, installation, testing of Programmable Logic...

  • Instrumentation & Controls Specialist

    3 weeks ago

    Whitehorse, Canada WSP USA Full time

    WSP is currently seeking an Intermediate Instrumentation & Controls Specialist to join our Waste & Wastewater team located at our Yukon, Alberta, or Manitoba offices. Reporting to the Instrumentation and Controls Manager, the successful candidate will be required to have knowledge and experience in programming, installation, testing of Programmable Logic...