Care Coordinator

2 weeks ago

Toronto, Canada West Park Healthcare Centre Full time

**“Fostering Transformation as a Care Coordinator at West Park Healthcare Centre”**

West Park Healthcare Centre aids patients in reclaiming their lives by offering a comprehensive range of services, including inpatient, outpatient, and outreach programs for specialized rehabilitation and complex care following life-altering conditions like lung disease, amputation, stroke, and traumatic musculoskeletal injuries.

**Position Overview**:
**Oversee end-to-end patient care, ensuring optimal length of stay and occupancy rates are achieved**.**:
**Accountabilities**:

- **To ensure comprehensive patient care management, including assessment for appropriate admission, coordination of services from pre-admission to post-discharge, and ongoing support for patients and families.**
- **This involves managing occupancy rates, patient flow, clinical documentation, and fostering community partnerships while meeting length of stay and occupancy rate targets.**
- **Provide clinical leadership, contribute to program development and research, participate in committees, and prioritize patient-focused, culturally appropriate care.**
- Liaise with referring agencies and provide ongoing support/education during the pre-admission phase using Resource Matching and Referral (RM&R).
- Co-ordinate the care of clients from pre-admission to post-discharge, regularly assessing needs such as psycho-social support for the patient and family as well as funding support while meeting length of stay and occupancy rate targets.
- Ensure timely and appropriate clinical documentation in the electronic patient record (EPR).
- Develop strong relationships community providers to facilitate partnerships between patients, family, inpatient clinical team and referring agencies (e.g. Toronto Public Health).
- Refer and coordinate consultant / discipline involvement as needed.
- Support collection of clinical utilization data in collaboration with Service Manager.
- Provide resource clinical leadership for the interprofessional team.
- Provide leadership in program evaluation, program development and research as appropriate.
- Participate in internal and external committees.
- Partner with Service Manager to ensure clinical service goals are addressed.

**Qualifications**:

- Bachelor’s degree in a clinical discipline
- Registration with appropriate regulatory college or eligibility for same and a member of relevant professional association/network preferred
- Minimum of 4 years clinical professional background in a healthcare environment
- Demonstrated clinical assessment skills including the ability to assess clients from pre-admission to post discharge
- Knowledge of external agencies (e.g., Toronto Public Health) and resources (e.g., alternate discharge locations)
- Demonstrated ability to partner and work effectively with all levels of staff, the interprofessional team, physicians, patients, families and external agencies
- Demonstrated ability to deal with complex mental health and behavioral issues
- Ability to maintain effectiveness in varying environments and with different tasks, responsibilities and people
- Demonstrated knowledge of and ability to provide patient centred care. Demonstrated organizational, problem solving, interpersonal, coaching, negotiation and facilitation skills.
- Strong organizational skills to work independently in an unstructured, demanding environment
- Ability to work a flexible schedule
- Strong Windows based computer skills e.g. Microsoft Office Suite
- Fluency in a language other than English an asset
- Experience in a hospital & rehabilitation setting

**Application Process**:
**Note**: West Park Healthcare Centre complies with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.

**Join our team and help patients reclaim their lives at West Park Healthcare Centre

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