August 8, 2023 - Brand Ambassador

4 weeks ago


North Vancouver, Canada Red Wing Shoes North Van Full time

Be part of a locally owned business with a commitment to supporting the community where we live, work and play. A legend in the footwear industry, Red Wing Shoes and its’ brands have been providing unparalleled quality and craftsmanship since 1905. We pride ourselves in providing a custom shoe fitting experience, just like back in the day We are looking for hard-working team members to carry on our values of respect, integrity, community, and excellence while honoring our heritage and nurturing our brands. In return, we offer a great retail culture, supportive team, quality training, and life-friendly retail hours.

Join our team and sell products you’ll be proud to stand behind
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, our legendary fitting process, and teaming up with co-workers to provide excellent sales service.
- Engage with each customer to create an authentic brand experience.
- Measure and fit every customer according to Red Wing’s Ultimate Fit guidelines.
- Ability to learn, lead and share expertise of products and trends to fit customer’s needs.
- Enter customer information and sales into Point of Sales system, process payments & returns, balance cash drawer and daily reporting.
- Provide boot cleaning and conditioning service, minor repairs, and coordinate warranty work with local partners.
- Managing the day-to-day operations of the store without supervision.
- Support Management Team in ensuring all in-store policies and procedures are adhered to and executed in a timely manner.
- Manage inventory intake procedures.
- Perform open and close duties.
- Motivating the team to achieve organizational goals as outlined by Store Manager.
- Delegating tasks to team members as needed.
- Encourage ongoing product knowledge development through leading by example and sharing with team members.
- Navigate challenging customer service situations including returns and warranty.
- Creating a pleasant working environment that inspires the team.
- Dependability and flexibility with scheduled work shifts including weekends.
- Adhere to and execute all store policies, procedures and practices as outlined by Store Manager.

**Qualifications**
- Minimum of 1 year of leadership experience training and mentoring multiple employees.
- Minimum 2 years sales experience.
- Excellent communication skills.
- Strong organizational skills and attention to detail.
- Exceptional customer service experience.
- Passionate about footwear
- High school diploma or general education degree (GED) required.
- Motivated, confident, and comfortable engaging customers to deliver an elevated experience.
- Initiates completion of tasks or activities without necessary supervision.
- Takes initiative to learn and maintain up-to-date knowledge on product.
- High energy, enthusiasm, and motivated demeanor.
- Enjoys working as part of a team and contributes to a positive and inclusive work environment.
- Flexible availability including weekends and a changing schedule.
- Retail footwear and/or wholesale experience preferred.
- Computer experience with Excel, Word, Outlook, and Point of Sales systems.

**Physical Demands**
- Lifting 50 pounds
- Climbing a ladder
- Bending/stooping/kneeling required
- Routine standing for duration of shift (up to 8 hours)
- Store maintenance duties including but not limited to vacuuming, mopping floors, cleaning windows, and setting up and maintaining displays.

**Job Types**: Full-time, Part-time
Part-time hours: 25 per week

**Salary**: From $17.50 per hour

**Benefits**:

- On-site parking
- Store discount

Day range:

- Weekends as needed

Flexible Language Requirement:

- French not required

Shift:

- Day shift

Work setting:

- Specialty store

Ability to commute/relocate:

- North Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Sales Associate: 2 years (required)
- Customer service: 2 years (required)
- Sales: 2 years (required)

Shift availability:

- Day Shift (required)

Work Location: In person


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