Manager - Meter Data Management

3 weeks ago

Markham, Canada Metergy Solutions Inc. Full time

About Metergy Solutions Inc. (“Metergy”)

Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission

Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption.

Position Summary

If you are an ambitious, curious, hard-working, and seasoned energy professional, this is an exciting new opportunity for you to join the Metergy Solutions Team. The Manager, Meter Data Management holds the responsibility for overseeing the strategy, technical guidance, and supervision of meter data management and technology systems. This includes all metering data activities and related processes across the organization. Effective operations are ensured through the evaluation and management of vendor relationships and internal resources. Collaboration with internal stakeholders is essential to manage existing Meter Data Management (MDM) processes and provide support for new advanced system projects. Continuous assessment of the current system's performance is conducted to identify areas for improvement, recommending upgrades and enhancements to enhance business productivity and performance. Additionally, the Manager contributes to the development and defense of meter data management evidence required for regulatory compliance. The incumbent is expected to behave ethically and follow the established code of business conduct, policies and internal control procedures, laws and regulations governing Metergy Solutions.

**Responsibilities**:

- Leads and develops a team of Meter Data Analysts through coaching and mentoring
- Ensures timely and accurate delivery of meter data by overseeing data collection across multiple Meter Data Management systems
- Manages processes to maintain high meter data integrity through control, audit, and validation of data capture, estimation, and validation procedures
- Ensures execution, validation, edits, and estimation of meter data for billing, and investigates and reconciles data gaps when necessary
- Continuously improves meter data management processes to enhance business productivity
- Provides input, develops, and defends evidence to support regulatory compliance
- Collaborates with IT and Engineering teams to maintain and monitor meter data management system performance, initiating necessary actions for optimal performance
- Manages the process of resolving defective meter and meter communication issues by coordinating with internal and external technicians
- Handles communication and inquiries from internal departments regarding Meter data management and the onboarding/offboarding of new meters
- Oversees the registration, commissioning, auditing, and performance testing processes for new meter installations and meter exchanges in Meter Data Management and Billing systems
- Develops, maintains, updates, and completes reports, work procedures, records, and documentation related to Meter Data Management as required
- Performs other assigned duties as needed.

**Qualifications**:

- Team player and a people manager is a must
- Bachelor's degree in Engineering, Business, Mathematics, Statistics, Information Technology, Computer Science, or a related field
- Three (3) years of progressive leadership experience
- Experience with Advanced Metering Infrastructure (AMI), Meter Data Management (MDM) systems, billing systems, communication technology, and Oracle databases
- Solid understanding of data collection, processing, and billing processes, specifically related to meter-to-cash operations
- Familiarity with billing data validation and estimation processes
- Knowledge of the utility industry is advantageous
- Familiarity with laws and regulations pertaining to meters and meter data
- Demonstrated knowledge of meter data management, collections, payments, and billing best practices
- Experience in performance measurement and quality monitoring
- Strong analytical and data management skills
- Exceptional customer service skills
- Demonstrated ability to resolve complex customer, process, and technology-related issues
- Excellent verbal and written communication skills
- Demonstrated financial and business acumen

Metergy team members are required to be fully vaccinated against COVID-19 in accordance with Metergy’s Mandatory COVID-19 Vaccination Policy as a condition of being eligible for the recruitment process. Proof of COVID-19 vaccination will be required. If you are not able to obtain COVID-19 vaccination for a reason related to a protected ground of discrimination under applicable human rights legislation, you can request accommodation from Metergy.

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