Duty Manager

2 weeks ago


St Thomas, Canada Holiday Inn Express and Suite - St Thomas Full time

Job Overview:
**Responsibilities**:

- Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring all necessary information is obtained and recorded accurately
- Answer phone calls and respond to guest inquiries in a professional and courteous manner
- Process payments and maintain accurate records of guest transactions
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues in a timely and satisfactory manner
- Manage reservations and ensure accurate room assignments
- Coordinate with housekeeping to ensure clean and well-maintained rooms
- Train and supervise front desk staff to provide excellent customer service
- Maintain a neat and organized front desk area
- Other duties as required

Qualifications:

- High School diploma or equivalent, plus previous experience in a similar role preferred
- Must speak fluent English
- Excellent communication and interpersonal skills
- Strong customer service skills with a friendly and approachable demeanor
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in using computer systems, including hotel management software and Microsoft Office Suite

This job requires the ability to perform the following:

- Frequently standing up behind the desk and front office area
- Remain stationary for extended period
- Handling objects, products, and computer equipment
- Communication skills are utilized a significant amount of time when interacting with guests and employees
- Basic math skills are used frequently
- May be required to work weekends, and/or holidays as we are in operation 24/7 - 365 days a year

**Education**:

- High school or equivalent (preferred)

Work Location: In person

**Salary**: From $18.50 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Night shift

Ability to commute/relocate:

- Saint Thomas, ON N5R 5Z3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to work Weekend and Holiday shifts?

Work Location: In person



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