IT Field Service Technician
3 weeks ago
Are you looking for a new opportunity in 2023, well look no further.
happier IT are looking to add a Field Service Technician to our team that shares this passion for IT, and a passion for delivering an amazing client experience onsite in person.
Our Field Service Technicians work closely with other members of our Support and Project teams to see requests through to completion and give and receive mentorship when opportunities arise.
Field Service Technicians will split their time between the happier IT Service Centre and our clients locations. (Will be some opportunities to work remote)
**Responsibilities**
- Act as the public face of happier IT, demonstrating and delivering our company core values in person
- Focus on delivering an amazing client experience, and superior customer service
- Perform regular site visits in order to ensure proactive site maintenance and monitoring for multiple clients
- Resolution of client requests that require an onsite presence at client office locations, IMAC (Install, Move, Add, Change)
- Creating and updating Client documentation
- Participating in or leading scoping and implmenting projects (such as server room cleanups, office moves, etc)
- Installation and maintenance of infrastructure as directed (Servers, Firewalls, Switches, SSD's, UPS, Phone systems, and WAPS)
- Prompt and accurate submission of timesheets
- Minimum of 5 years professional IT experience
- A relevant technical post-secondary degree or diploma
- Excellent written and verbal communication skills
- A proven track record of outstanding customer service
- Ability to stay calm in tense situations while projecting a positive, confident outlook
- Intermediate knowledge of Windows, Windows Server, Office Suite
- Basic knowledge of database services including Microsoft SQL
- Intermediate knowledge of Active Directory, GPO’s, NTFS and share permissions
- Intermediate knowledge of networking including DNS, DHCP, WINS, Routing, VPN’s, common ISP services, UTM
- Basic knowledge of backup software and strategies (datto)
- Familiarity with desktop hardware, installation and diagnosing basic issues
- Familiarity with network, server and storage hardware, racking and installation
- Basic knowledge of VMware and virtualization
- An availability for overtime on evenings and weekends when required
- A commitment to continual professional development
- An independent, self-managing work ethic with the ability to balance multiple priorities and deadlines
- Strong time management and troubleshooting skills
- An understanding of the importance of detailed time and expense tracking
- Must possess a vehicle, valid driver’s license
- Previous MSP experience a must
**What you bring**:
Client Service Excellence - understands the importance of quality client service by being courteous, responding to client requests in a timely manner and monitoring satisfaction
Technical Expertise - demonstrates in-depth professional and technical knowledge when completing tasks
Research & Analysis - questions inconsistencies in information and generates workable solutions by analyzing, gathering and organizing relevant information
Integrity - professional whose honesty, integrity, confidentiality and high ethical standards contributes to effective leadership and optimal business relationships
Energy - displays enthusiasm, optimism, drive and passion while maintaining a high level of productivity and a balanced lifestyle
Diversity - understands the importance of different backgrounds, perspectives and experiences and is respectful of individual differences
Communication - effectively expresses ideas and conveys information in business writing, conversations and interactions with others
Teamwork & Relationship Development - works collaboratively with team members in order to achieve a common goal and develops, maintains and strengthens relationships with others, both inside happier IT and with our clients, partners and prospects
**Salary**: $21.78-$30.93 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- SURREY, BC: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in SURREY, BC
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